Front Office Assistant

1 week ago


Malacca, Melaka, Malaysia K C TEW SDN. BHD. Full time

About the role

We are seeking a dynamic and customer-focused Front Office Assistant to join our team at GRAND FLORA HOTEL in Melaka, Melaka. As a Front Office Assistant, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our front desk. This is a full-time position, offering the opportunity to develop your skills within the hospitality industry.

What you'll be doing

  • Greeting and welcoming guests in a friendly and professional manner
  • Handling guest check-in and check-out procedures efficiently
  • Responding to guest inquiries and providing information about the hotel's facilities and services
  • Assisting with luggage handling and providing concierge services as needed
  • Maintaining accurate records and documentation related to guest activities
  • Collaborating with other departments to ensure a seamless guest experience
  • Adhering to the company's policies and procedures to uphold the highest standards of customer service

What we're looking for

  • Previous experience in a front office or customer service role within the hospitality industry, preferably in a hotel or resort setting
  • Excellent communication and interpersonal skills, with the ability to interact with guests from diverse backgrounds
  • Strong problem-solving and decision-making abilities to handle guest inquiries and requests effectively
  • Proficiency in using hotel management software and other relevant technology
  • Attention to detail and the ability to multitask in a fast-paced environment
  • A friendly, professional, and customer-focused attitude
  • Fluency in English and the ability to communicate in other languages would be an advantage

What we offer

At GRAND FLORA HOTEL, we are committed to providing our employees with a rewarding and fulfilling work environment. We offer competitive remuneration, opportunities for career advancement, and a range of benefits, including:

Apply now



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