System Engineer

JMP, a subsidiary of SAS, is committed to empowering scientists and engineers via our world-class family of statistical software products. For over 35 years, JMP has enabled customers to speed new drugs to market, to design better products and processes, and to figure out how to restore ecosystems. Advancements are made when brilliant people use JMP statistical discovery software to see what they've not seen before. If you are a problem solver, a connector, and someone who enjoys helping others, then you might just be the next person to join this dynamic, growing, and global team.

What you'll do:We are currently seeking a strong Systems Engineer to join our growing JMP APAC team to be based in Singapore. In this role, you will provide technical support for software pre-sales and post-sales activities utilizing knowledge of industry or industry segment processes and challenges. You will collaborate with sales team to identify opportunities, articulate business and technical value, prepare and present software demonstrations.Primary Responsibilities:

• Works with sales staff to outline available products and leverage sales opportunities.
• Build a trusted relationship with the Account Executive and account stakeholders to provide practical guidance in the functional and technical aspects of JMP software and set proper expectations to ensure customer satisfaction.
• Delivers standard, customized and/or strategic presentations outlining the proposed software functional capabilities, competitive advantages and business benefits.
• Delivers technical architecture related information, leads technical discovery sessions, responds to architecture and infrastructure questions when necessary.
• Develop required client relationships to develop client trust and gain deeper insight into client situation, needs, and internal situations, with the intent of developing mutually beneficial long-term JMP/client relationships.
• Maintains and develops relevant knowledge levels of technical and industry trends to identify impacts and opportunities created by these trends.
• Supports partner development & enablement, as well as partnered sales opportunities.
• Conducts discovery meetings to collect, clarify and document technical and business requirements during the sales cycle.
• Plans and implements, in conjunction with Account Executive, customer retention and post-sale strategies to ensure customer satisfaction.
• Provides demonstration and business development support at vendor-sponsored events, trade shows, and user group meetings.
• Develops familiarity with company sales initiatives, product positioning, pricing, proposals, and models.
• Strategizes with sales team on objectives of customer meetings, understand how this activity relates to the overall sales plan and provides functional leadership for sales opportunities.
• Participates in product, solution and/or technical training to acquire and maintain a detailed level of product knowledge of core components of JMP offerings.
• Works proactively with the extended account team of Industry Consultants, Solution Architects and Technical Architects to strategize on opportunities, cross-training and knowledge transfer.
• Performs other duties, as assigned.

Additional Responsibilities: 

• Applies intermediate to advanced knowledge of JMP products and solutions in sales opportunities.
• Utilizes current JMP strategic selling techniques with account executives to strategize on prospects and develop strategic sales objectives.
• Provides timely follow up and communications to account team.
• Maintains in-depth knowledge of company sales initiatives, product positioning, pricing, proposals, and models.
• Effectively works as part of team for complex sales involving multiple skill sets.
• Maintains and works toward advanced knowledge and training in JMP System tools.
• Show leadership in a chosen technology area or grouping.
• Assists in training of staff.

Knowledge, Skills and Abilities:

• Knowledge of industry or market segments or in-depth knowledge of a specific area of industry expertise.
• In-depth data analysis and statistical analysis skills.
• Strong verbal, written, and interpersonal communication skills.
• Coding proficiency for Python and/or R.
• Ability to relate technical concepts to JMP applications and user needs.
• Ability to work and learn independently and as part of a team.
• Preferred: Domain knowledge for semiconductor/high-tech/electronics, or pharma/biotech industries.
• Fluent in Mandarin/Chinese and English

Education:

Bachelor's or Master's degree in Industrial Engineering, Statistics, Computer Science, or a related quantitative field relevant to the area of assignment. A Ph.D. in a quantitative discipline is considered a plus.

Experience:

5 years' experience in statistical analysis, quality engineering, process engineering, design of experiments in manufacturing or consulting for such clients, preferably high-tech, pharmaceutical/healthcare and relevant industries. Candidates with exceptional statistical knowledge can be considered regardless of industrial background.

Diverse and Inclusive

At SAS and JMP, it's not about fitting into our culture – it's about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it's essential to who we are. To put it plainly: you are welcome here.

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