Inside Account Systems Engineer

4 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Nutanix Full time


Hungry, Humble, Honest, with Heart. The Opportunity Do you enjoy solving complex business challenges and driving success through innovative technology solutions? Are you ready to take your technical expertise to the next level and become a trusted advisor for customers? If you're passionate about cloud technology, virtualization, and helping businesses achieve their goals, Nutanix wants you on our team We are seeking highly motivated and technically skilled Inside Account Systems Engineers (IASEs) to join our regional team. As an IASE, you will play a critical role in supporting our Inside Sales organization by delivering technical expertise, solution guidance, and customer engagement at scale. You will partner closely with Inside Sales Account Executives to understand customer needs, qualify opportunities, articulate the value of Nutanix solutions, and help customers envision how they can run their applications and data anywhere with confidence. This role is ideal for individuals who combine strong technical knowledge with excellent communication skills, a passion for customer success, and the ability to thrive in a fast-paced, highly collaborative environment. Your Role
  • Partner with Inside Sales Account Executives to engage with prospects and customers, understand business and technical requirements, and position solutions effectively
  • Conduct remote discovery calls, technical overviews, and product demonstrations to showcase the unique value of our platform
  • Provide early-stage technical qualification to ensure alignment of customer needs with our solutions
  • Engage prospective clients via phone, web conference, or email to assess requirements, answer inquiries, and position cloud platform capabilities
  • Respond to technical objections, proactively resolve blockers, and recommend best practices for Hyperconverged Infrastructure environments, Virtualisation, Hybrid/Multicloud cloud architectures, Cloud Native and application infrastructure
  • Build customer relationships, acting as technical authority, trusted advisor, and advocate for the platform's value
  • Deliver compelling presentations, demos, and proof-of-value discussions remotely to technical and business stakeholders
  • Translate customer challenges into tailored solution recommendations leveraging the Nutanix cloud platform
  • Work extensively and collaboratively with Channel partners to drive and execute technical wins in opportunities
  • Support Inside Sales teams in scaling outreach and coverage across multiple accounts and territories
  • Maintain accurate documentation of technical discussions, requirements, and next steps in Salesforce systems
  • Contribute to knowledge-sharing initiatives such as technical content, playbooks, FAQs, and demo scripts to improve team effectiveness
  What You'll Bring
  • Bachelor's degree in Computer Science, Engineering, related technical field or relevant experience
  • 2+ years experience in a sales engineer, systems engineer, solutions architect, or technical customer-engagement role
  • Strong understanding of application and server virtualization, cloud computing, data centre infrastructure, or related technologies.
  • Basic understanding of Cloud-Native or Modern Apps development technologies such as containers, Kubernetes, microservices, etc would be a definite plus
  • Excellent written and verbal communication skills with the ability to clearly articulate complex technical concepts to both technical and non-technical audiences.
  • Excellent communication, presentation, and interpersonal skills.
  • Self-motivated with the ability to manage multiple priorities in a fast-paced environment.
  • A passion for technology and learning with a can-do attitude
  • Flexible and adaptable:  You embrace ambiguity and can adapt to change or new situations
  • Ability to adopt the approach of continuous improvement and actively contribute to the process and procedure of the team.
  • A customer-first mindset:  You're passionate about delivering a high-quality support experience and providing customers with the products they need to succeed. You are focused on value-added interaction with our customers toward ensuring the effective adoption of our subscription products. The ideal candidate is passionate about serving customers
  • Experience supporting Inside Sales or high-volume customer engagement environments
Work Arrangement Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

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