Claims Analyst

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Zurich Insurance Full time $45,000 - $75,000 per year

Job Title: Claim Analyst – Property & Engineering Claims
Role Overview:
As part of Zurich's Property and Engineering Claims team, you will play a vital role in supporting our customers when unexpected events impact their homes, businesses, or assets. You'll be responsible for managing and resolving claims relating to property damage and engineering risks, ensuring each claim is handled fairly, efficiently, and with empathy.

Key Responsibilities:

  • Review, investigate, and analyze property and engineering claims from first notification through to settlement.
  • Ensure accurate, timely, and fair handling of property claims in accordance with Zurich's policies and regulatory requirements
  • Communicate empathetically with customers and brokers, keeping them informed and guiding them through the claims process.
  • Act as an escalation point for complex or disputed claims, supporting resolution and customer satisfaction
  • Liaise with internal and external stakeholders—including customers, brokers, loss adjusters, and legal advisors—to facilitate smooth claims processes.
  • Support and deliver initiatives to streamline workflows, enhance customer experience, and drive continuous improvement. Champion change initiatives such as automation and process improvement to ensure our claims processes are efficient, effective, and future-ready.

Skills & Experience:

  • Demonstrated experience in property claims handling, ideally in an insurance environment.
  • Strong attention to detail with the ability to interpret policy wordings and technical reports.
  • Strong decision-making and problem-solving skills
  • Excellent communication and interpersonal abilities
  • Customer-focused mindset, with a commitment to delivering fair outcomes
  • Ability to work independently and as part of a collaborative team.
  • Quickly adjust to changing priorities, new processes, and evolving customer needs.
  • Embrace new technologies and approaches, seeking opportunities to grow and improve.
  • Work flexibly across teams and functions, sharing information and best practices to drive positive outcomes.

What's in it for you?

  • Growth: Opportunities for learning and career development in a global company.
  • Support: A caring, inclusive environment where your ideas matter.
  • Purpose: Be part of a team that helps customers recover and move forward after unexpected events.

You are the heart & soul of Zurich
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let's continue to grow together

  • Location(s): MY - Kuala Lumpur
  • Schedule: Full Time
  • Recruiter name: Eilma Fatehah Sabri

  • Claims Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia LiveWell Full time 80,000 - 120,000 per year

    Job Title: Claim Analyst – Property & Engineering ClaimsRole Overview: As part of Zurich's Property and Engineering Claims team, you will play a vital role in supporting our customers when unexpected events impact their homes, businesses, or assets. You'll be responsible for managing and resolving claims relating to property damage and engineering risks,...

  • Claims Operations Analyst

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Adecco Full time

    Position: Claims Operations Analyst (Shared Services) - Mandarin SpeakerIndustry: InsuranceWorking Location: CCCC Tower, Corporate Tower 8, Pavilion Damansara Heights. 3, Damansara Town Centre, 50490 Kuala LumpurWorking Duration: 12 months contract (Renewable based on business needs)Working Days/Hours: Monday – Friday; 8.30am – 5.30pmSalary: Basic range...

  • Medical Claims Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia LiveWell Full time 80,000 - 120,000 per year

    Job Summary Utilize established financial systems and roll out enhanced analytics capabilities to track budgets and highlight variances in order to achieve financial effectiveness and operational efficiency. Job Accountabilities - Key AccountabilitiesEnsure monthly reporting of Business Units to the data warehouse and constantly improve data quality and...

  • Claims Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Zurich Insurance Full time 60,000 - 120,000 per year

    Job SummaryWith moderate direction, handles single and multi-party personal or commercial line claims of low to moderate exposure and complexity within specific limits of authority by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.Job Accountabilities -...

  • Claims Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia LiveWell Full time 60,000 - 80,000 per year

    Job Summary With moderate direction, handles single and multi-party personal or commercial line claims of low to moderate exposure and complexity within specific limits of authority by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service. Job...

  • Claims Analyst

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cover-More Group Full time $60,000 - $120,000 per year

    Description:Let's grow togetherTravel Guard is a leading travel insurance provider, serving millions of leisure and business travelers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centers across Asia, Europe, and the Americas, ensuring 24/7...

  • Claims Analyst

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Compass Full time

    Description Let's grow togetherTravel Guard is a leading travel insurance provider, serving millions of leisure and business travelers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centers across Asia, Europe, and the Americas, ensuring 24/7...

  • Analyst, HR Claims-1

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Averis Full time 80,000 - 100,000 per year

    Grow your career with usHere at Averis, our common purpose is to improve lives by developing resources sustainably. Our people are crucial in helping us to realise our vision to be one of the best Global Business Solution (GBS) organization to support our customers in creating value for the Community, Country, Climate, Customer and...

  • Individual Claims Management, Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AIA Malaysia Full time 80,000 - 120,000 per year

    At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.And to get there, we need ambitious...

  • Non-Medical Claims, Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AIA Malaysia Full time 60,000 - 120,000 per year

    At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.And to get there, we need ambitious...