chargeback

Chargeback Case Management: Review, investigate, and resolve chargeback disputes in line with card network rules and company policy.Evidence Preparation & Submission: Prepare and compile dispute evidence and submit it to acquirers, ensuring documentation meets network and acquirer requirements.Account Investigation & Action: Investigate user accounts and...

DescriptionWe AreYouTrip is the leading and fastest-growing multi-currency payment platform in Southeast Asia. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet trusted by millions across the region, processing over US$10 billion in total payment value annually. Our consumer and...

Overview: The Dispute and Chargeback Manager / Assistant Manager is responsible for overseeing the overall chargeback and dispute processes, ensuring timely and accurate resolution of cases, and minimizing financial losses due to chargebacks and disputes. Key Responsibilities:Process, analyze & conduct investigation on transaction disputes and ensure all...

ZOM-IN is seeking a dedicated Chargeback Case Specialist in Malaysia to review, investigate, and resolve chargeback disputes while preparing compelling evidence for acquirers. The role emphasizes analytical thinking, meticulous documentation, and strong communication with both users and financial partners.You will handle case management end-to-end, monitor...

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Senior Omnichannel Fraud, Chargeback & Payment Analyst where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re...

A leading financial institution in Kuala Lumpur seeks a Dispute and Chargeback Manager. You will ensure timely and accurate resolution of disputes, monitor relevant accounts, and draft SOPs. Ideal candidates will have at least 3 years of experience in dispute resolution and strong skills in communication and organization. Proficiency in Microsoft Office and...

**The Day-to-Day Activities** - Chargeback Case Management: Review, investigate, and resolve chargeback disputes in line with card network rules and company policy. - Evidence Preparation & Submission: Prepare and compile dispute evidence and submit it to acquirers, ensuring documentation meets network and acquirer requirements. - Account Investigation &...

YouTrip is seeking a Finance Professional to join its growing Southeast Asia fintech team in Malaysia. The role focuses on regulatory compliance, chargeback handling, and daily financial reconciliations within a fast-paced digital wallet platform.The candidate should have 2–3 years of experience in accounting/finance and a degree or diploma, with Mandarin...

Company: 2201 United Overseas Bank (Malaysia) BhdAbout UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia,...

We Are YouTrip is the leading and fastest-growing multi-currency payment platform in Southeast Asia. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet trusted by millions across the region, processing over US$10 billion in total payment value annually. Our consumer and business...

United Overseas Bank (Malaysia) Bhd is seeking a Chargeback Officer to manage credit card dispute cases and ensure timely and compliant resolutions. You will review transaction details, supporting documents, and customer claims, delivering accurate outcomes within set turnaround times.The role requires a Bachelor's degree in Finance or related field, strong...

Company: 2201 United Overseas Bank (Malaysia) Bhd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia,...

Job SummaryTo manage and resolve customer disputes related to top-ups, unauthorized transactions, and chargebacks, including handling of chargeback processes via the Visa Resolve Online (VROL) system, JCB Chargeback Portal, Paynet RPP Backoffice. This role ensures timely and accurate resolution of disputes while complying with card scheme regulations and...

QualificationsMinimum Skills to Hire:Candidates with Bachelor Degree in accounting, finance relevant with Fraud, Chargeback and AppealCandidates with fraud manual review experience (at least 1-3 years): including reviewing user appeal document, user analysis and trend analysis.Candidates are expected to have the ability to catch up start up fast-paced...

Lead end-to-end merchant onboarding, ensuring compliance and timely execution.Serve as the go-to SME for merchant operations, guiding internal teams and resolving escalations.Manage chargeback disputes, preparing responses and collaborating with stakeholders to minimize losses.Maintain accurate reporting, document processes, and identify opportunities for...

KEY RESPONSIBILITIES Handling Dispute management case / complaint via onyx, Credit Card Fraud Administration (CCFA) and Cards Dispute mailbox involved Card Not Present (CNP) and counterfeit fraud by providing internal investigation on dispute cases and managing all communication with cardholder for Credit & Debit card dispute via email or...

Neon is a gaming-focused Merchant of Record platform delivering payments globally for game publishers. This senior operator role owns dispute and chargeback management, fraud operations, and payment performance, partnering with Risk, Fraud & Compliance and Product leaders.You will shape operational standards, monitor performance, and manage PSP relationships...

Swarovski is seeking an OTC Accountant to join our finance team in Malaysia. You will record and report revenue data, manage collections, process credit applications, and handle deductions and chargebacks. The role requires a bachelor’s in Finance or Accounting, 2+ years in a similar role, strong SAP and Excel skills, and fluent English.Hybrid work and...

RBC in Malaysia is seeking an experienced leader to head the Fraud Agents within Personal & Commercial Banking Operations. You will drive performance, manage complex fraud processes, and align with Client First strategy.You will coach a diverse team, handle risk escalations, and coordinate with Canada and worldwide partners to ensure risk controls and strong...

SWAROVSKI GLOBAL BUSINESS SERVICES ASIA SDN BHD is seeking an OTC Accountant to join a diverse global team in a rewarding revenue role. You will record and report revenue data, manage collections, review accounts, and handle deductions and chargebacks, while supporting internal and external stakeholders.The ideal candidate has a finance or accounting degree,...