chargeback

**The Day-to-Day Activities** - Chargeback Case Management: Review, investigate, and resolve chargeback disputes in line with card network rules and company policy. - Evidence Preparation & Submission: Prepare and compile dispute evidence and submit it to acquirers, ensuring documentation meets network and acquirer requirements. - Account Investigation &...

Overview: The Dispute and Chargeback Manager / Assistant Manager is responsible for overseeing the overall chargeback and dispute processes, ensuring timely and accurate resolution of cases, and minimizing financial losses due to chargebacks and disputes. Key Responsibilities:Process, analyze & conduct investigation on transaction disputes and ensure all...

A leading financial institution in Kuala Lumpur seeks a Dispute and Chargeback Manager. You will ensure timely and accurate resolution of disputes, monitor relevant accounts, and draft SOPs. Ideal candidates will have at least 3 years of experience in dispute resolution and strong skills in communication and organization. Proficiency in Microsoft Office and...

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Senior Omnichannel Fraud, Chargeback & Payment Analyst where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re...

YouTrip is seeking a Finance Professional to join its growing Southeast Asia fintech team in Malaysia. The role focuses on regulatory compliance, chargeback handling, and daily financial reconciliations within a fast-paced digital wallet platform.The candidate should have 2–3 years of experience in accounting/finance and a degree or diploma, with Mandarin...

DescriptionWe AreYouTrip is the leading and fastest-growing multi-currency payment platform in Southeast Asia. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet trusted by millions across the region, processing over US$10 billion in total payment value annually. Our consumer and...

Company: 2201 United Overseas Bank (Malaysia) BhdAbout UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia,...

United Overseas Bank (Malaysia) Bhd is seeking a Chargeback Officer to manage credit card dispute cases and ensure timely and compliant resolutions. You will review transaction details, supporting documents, and customer claims, delivering accurate outcomes within set turnaround times.The role requires a Bachelor's degree in Finance or related field, strong...

**Roles & Responsibilities**: - Handle dispute and chargeback cases, ensuring all actions meet card scheme/regulatory timelines while coordinating with internal and external stakeholders.. - Investigate dispute/chargeback claims, gather and submit evidence for representment, and analyse root causes and loss trends to recommend preventive strategies. - Guide...

Company: 2201 United Overseas Bank (Malaysia) Bhd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia,...

Job SummaryTo manage and resolve customer disputes related to top-ups, unauthorized transactions, and chargebacks, including handling of chargeback processes via the Visa Resolve Online (VROL) system, JCB Chargeback Portal, Paynet RPP Backoffice. This role ensures timely and accurate resolution of disputes while complying with card scheme regulations and...

Lead end-to-end merchant onboarding, ensuring compliance and timely execution.Serve as the go-to SME for merchant operations, guiding internal teams and resolving escalations.Manage chargeback disputes, preparing responses and collaborating with stakeholders to minimize losses.Maintain accurate reporting, document processes, and identify opportunities for...

QualificationsMinimum Skills to Hire:Candidates with Bachelor Degree in accounting, finance relevant with Fraud, Chargeback and AppealCandidates with fraud manual review experience (at least 1-3 years): including reviewing user appeal document, user analysis and trend analysis.Candidates are expected to have the ability to catch up start up fast-paced...

KEY RESPONSIBILITIES Handling Dispute management case / complaint via onyx, Credit Card Fraud Administration (CCFA) and Cards Dispute mailbox involved Card Not Present (CNP) and counterfeit fraud by providing internal investigation on dispute cases and managing all communication with cardholder for Credit & Debit card dispute via email or...

Swarovski in Malaysia seeks an OTC Accountant to join our global finance team. You will record and report revenue data, handle collections, process credit applications, and manage deductions, cashback, and chargebacks.You will be the main contact for internal stakeholders and customers. Ideal candidates hold a Bachelor’s in Finance or Accounting, have 2+...

RBC is seeking a leader for its Fraud Operations team in Malaysia, supporting the Client First strategy. You will manage a team of Fraud Agents within Personal & Commercial Banking Operations, ensuring performance, quality, and adherence to risk controls, while driving continuous improvement in fraud mitigation.The role requires leadership experience in...

Teleperformance seeks an experienced Sr Manager to lead Fraud and Risk Operations within a payment system. The role oversees large, diverse teams across multiple workflows in a fast-paced environment, managing fraud chargebacks, customer complaints and escalations while driving process improvements and risk mitigation.Ideal candidates have 10+ years in...

WorkerzDirect Sdn. Bhd. is a Malaysia-based fintech company specialising in e-wallet and remittance services.We are expanding our Finance team to support financial reporting, settlement reconciliation, FX margin tracking, and regulatory reporting under a maker-checker-approver structure. We are hiring a Finance professional to perform daily settlement...

**Experience**: 3+ years in UAT / Manual Testing with Banking & Cards domain **Key Responsibilities**: - Validate card transaction flows including authorization, settlement, chargeback, and reconciliation - Log and track defects using JIRA - Coordinate with business users and development teams during UAT cycles **Required Skills**: - Strong experience in...

Neon is a gaming-focused Merchant of Record platform delivering payments globally for game publishers. This senior operator role owns dispute and chargeback management, fraud operations, and payment performance, partnering with Risk, Fraud & Compliance and Product leaders.You will shape operational standards, monitor performance, and manage PSP relationships...