concentrix

Concentrix in Kuala Lumpur is seeking a Team Leader, Operations to supervise a group of call center associates and drive performance. You will coach staff, monitor attendance and shift adherence, and ensure service levels meet contract KPIs while balancing quality and customer satisfaction.You will communicate expectations, organize team meetings, stay...

Concentrix in Kuala Lumpur is seeking a Team Leader Operations to supervise a group of call center associates, coach performance, and ensure KPIs and contractual targets are met. The role emphasizes coaching, attendance monitoring, and process adherence, with escalation handling and team development.You will lead meetings, align with company policies, and...

Concentrix in Malaysia is seeking a Mandarin Team Leader to supervise a group of call center associates, coaching and guiding to meet KPIs. The role emphasizes performance management, attendance, and adherence to policies.You will lead daily operations, run team meetings, address escalations, and promote Concentrix values while developing team members....

About Concentrix Concentrix, is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies...

1. Act as the primary point of contact for customers during the renewal process, building trust and setting the foundation for a long‑term customer relationship.2. Effectively convert renewal leads into opportunities and revenue pipeline by qualifying them against various criteria, e.g., BANT (Budget, Authority, Need, and Timeline).3. Engage with small and...

Job Title: Specialist, Technical Sales (Advisor)The Specialist, Technical Sales is responsible for generating new business and ensuring the growth of existing accounts within an assigned territory. This position assesses customer needs, provides technical solutions, and resolves client issues while fostering relationships to enhance sales opportunities....

Concentrix is seeking a Team Leader, Operations to supervise a group of call center associates and drive performance by coaching, monitoring attendance, and ensuring KPIs are met.This role requires strong communication, leadership, and the ability to mentor staff; it demands flexibility and adherence to policies, with focus on delivering excellent customer...

Job Title: Associate, Sales Development (Cloud)Job Description The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or...

Concentrix is seeking a Business Intelligence Analyst to serve as the analytics partner for the local business, building and maintaining dashboards, surfacing trends, and translating numbers into actions. You will connect local reporting with the Global BI data platform while ensuring continuity as the platform evolves.Success is measured by better and...

Specialist, Customer Success (English Speaker) Concentrix Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Responsibilities: Manage high volume of customer contacts and communications through phone and email each day Use contact search and productivity tools to verify contact information is accurate Conduct health checks at agreed upon recurring...

Concentrix is seeking a capable supervisor in Kuala Lumpur to lead a group of call center associates, monitor attendance and performance, and ensure policy compliance. You will guide the team to meet targets and improve service quality.The role requires a Bachelor’s degree and fluency in Mandarin and Cantonese, with experience in trust and safety or...

Concentrix is hiring an Advisor I, Customer Service (Banking Industry) for Malaysia. The role focuses on banking customer service via inbound/outbound calls, chats, and emails, addressing routine problems and providing timely resolutions.The successful candidate will be a native Chinese speaker with strong English skills and a Bachelor's degree, able to work...

Concentrix is seeking an Associate, Technical Sales in Kuala Lumpur, Malaysia. This role focuses on generating new business and cultivating existing accounts, utilizing technical expertise to propose solutions and deliver training. Candidates should have strong communication skills and experience in assessing customer needs, aiming to enhance satisfaction...

Concentrix is seeking a Professional I, Sales Engineer (Korean/Vietnam speaker) to provide in-depth technical consulting across a broad portfolio, addressing complex product solutions and enterprise architectures. This role requires collaboration with Sales and technical teams to resolve objections and craft client-ready architectures.The successful...

Job Title Specialist, Sales Development Job Description As a Lead Generation Representative (LGR), you will play a crucial role in identifying new opportunities, optimizing partner-led leads, and accelerating low-value deals. Working closely with our channel ecosystem and inside sales teams, you’ll help drive efficient pipeline creation and improve the win...

Concentrix is hiring an Associate, Sales Development (Advisor) - Korean Job Description in Kuala Lumpur. This role focuses on articulating product value to customers, achieving renewals and upsell opportunities, and maintaining accurate forecasts within a high-volume outbound environment.The position requires strong product knowledge, CRM discipline, and...

Concentrix is seeking an Associate, Sales Support (English Speaker) in Kuala Lumpur to oversee digital content creation and management. The role includes collaborating with teams to align content strategies with business objectives.The ideal candidate has a Bachelor's degree in IT or a related field, with 1-2 years of experience in content management systems...

Concentrix is seeking a Specialist, Technical Sales to generate new business and grow existing accounts within the Asia Pacific region. The role involves assessing customer needs, delivering technical solutions, and providing training to customers while fostering strong relationships to drive sales growth.Responsibilities include attending customer meetings,...

Concentrix in Kuala Lumpur is seeking a Specialist, Customer Success who speaks Mandarin to manage a high volume of customer inquiries and build strong relationships across the lifecycle. You will develop product knowledge to address questions, document feedback, and work with teams to promote a positive customer experience.The role requires fluency in...

Concentrix in Kuala Lumpur is seeking a customer service specialist to handle phone calls, live chats, and emails, ensuring customers are assisted efficiently.You will identify customer needs, route to sales or tech specialists, validate profiles, and document interactions while maintaining high service standards. Fresh graduates are welcome; bilingual...