concentrix

Concentrix in Kuala Lumpur is seeking a Japanese Team Leader to supervise a group of call centre associates, coach performance, and ensure service levels meet KPIs and financial targets. You will monitor attendance, conduct regular coaching, implement corrective actions, and lead team meetings while upholding Concentrix values and policies.Requirements...

Concentrix in Kuala Lumpur is seeking a Team Leader, Operations to supervise a group of call center associates and drive performance. You will coach staff, monitor attendance and shift adherence, and ensure service levels meet contract KPIs while balancing quality and customer satisfaction.You will communicate expectations, organize team meetings, stay...

Associate, Sales Development (Korean Speaker) The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to...

Concentrix in Malaysia is seeking a Mandarin Team Leader to supervise a group of call center associates, coaching and guiding to meet KPIs. The role emphasizes performance management, attendance, and adherence to policies.You will lead daily operations, run team meetings, address escalations, and promote Concentrix values while developing team members....

Concentrix in Kuala Lumpur is seeking a Team Leader Operations to supervise a group of call center associates, coach performance, and ensure KPIs and contractual targets are met. The role emphasizes coaching, attendance monitoring, and process adherence, with escalation handling and team development.You will lead meetings, align with company policies, and...

Manage a portfolio of existing B2B clients across multiple product lines (e.g., Mobility, Connectivity, UCaaS/Collaboration, Pay TV & Hospitality, IoT/M2M). Conduct proactive outreach including qualification, needs analysis, and consultative selling to uncover new opportunities within each account. Deliver against monthly and quarterly Order Book (OB)...

Manage a portfolio of existing B2B clients across multiple product lines (e.g., Mobility, Connectivity, UCaaS/Collaboration, Pay TV & Hospitality, IoT/M2M).Conduct proactive outreach including qualification, needs analysis, and consultative selling to uncover new opportunities within each account.Deliver against monthly and quarterly Order Book (OB) targets...

Position: Customer Service (E-Hailing Project)Jobscope: Being active listening to customer concern and give solution. Training provided.Working Days/Hours: 5 days work and 2 days off per week. 24/7 Rotational Shift (9 hours per shift)Joining Date = 21 September 2026Salary: RM2400 Basic + up to RM500 (KPI- based on performance) + Night Shift Allowance (up to...

Job Title: Associate, Sales Support Job Description Associate, Sales Support role is responsible for servicing the inbound que pertaining to SAP store listed products via: Live chat Incoming Tickets In addition, the role is responsible for the demonstration of required products to SAP potential customers via conference calls. Escalate clients' requests...

Responding to the incoming requests via Phone, Chat & Email Documenting all requests Gathering all appropriate information for the type of request or incident Attempting to fulfill the request or resolve the incident Being familiar to who is entitled to receive what services Being familiar with the alternatives resolution for the request type Reviewing the...

1. Act as the primary point of contact for customers during the renewal process, building trust and setting the foundation for a long‑term customer relationship.2. Effectively convert renewal leads into opportunities and revenue pipeline by qualifying them against various criteria, e.g., BANT (Budget, Authority, Need, and Timeline).3. Engage with small and...

Japanese Team LeaderThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Essential Functions/Core ResponsibilitiesResponsible for the day-to-day supervision of a group of call centre...

Job Title: Specialist, Technical Sales (Advisor)The Specialist, Technical Sales is responsible for generating new business and ensuring the growth of existing accounts within an assigned territory. This position assesses customer needs, provides technical solutions, and resolves client issues while fostering relationships to enhance sales opportunities....

Job Title Sr. Supervisor, Facility Management Job Description Concentrix Malaysia is hiring a Senior Facility Supervisor to manage facility operations within a contact center environment and ensure the smooth functioning of all critical building systems. Job Description Concentrix Malaysia is hiring a Senior Facility Supervisor to manage facility operations...

Specialist, Customer Acquisition (Mandarin Verbal Communication Only)Develop and maintain strong relationships with key partners, resellers, distributors, and strategic alliances.Serve as the primary point of contact for assigned partners.Conduct regular business reviews to align goals, performance, and action plans.Create joint business plans with partners...

Concentrix is seeking a Team Leader, Operations to supervise a group of call center associates and drive performance by coaching, monitoring attendance, and ensuring KPIs are met.This role requires strong communication, leadership, and the ability to mentor staff; it demands flexibility and adherence to policies, with focus on delivering excellent customer...

Concentrix in Kuala Lumpur is seeking an Advisor I, B2B Sales Support (Spanish Speaker) to provide essential administrative support to the sales teams, assisting with quotes, orders, and documentation while following established processes for quotations, bookings, and invoicing.The role requires basic product knowledge, and moderate Excel proficiency to...

Concentrix is seeking a Facility Supervisor to oversee the maintenance and operation of buildings, equipment, and grounds. You will coordinate repairs, enforce safety measures, and lead a team of maintenance personnel to ensure reliable service and conditions.The role involves coordinating with outside contractors, monitoring compliance with regulations,...

Specialist, Customer Success (English Speaker) Concentrix Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Responsibilities: Manage high volume of customer contacts and communications through phone and email each day Use contact search and productivity tools to verify contact information is accurate Conduct health checks at agreed upon recurring...

Concentrix in Kuala Lumpur is seeking an Advisor I, Customer Service – Mandarin to deliver excellent support to Mandarin-speaking customers. You will handle inquiries, clarify needs, and resolve issues following contract KPIs.The role emphasizes empathy, active listening, accurate data entry, and collaboration with teammates to improve customer...