concentrix

Concentrix in Malaysia is seeking a Mandarin Team Leader to supervise a group of call center associates, coaching and guiding to meet KPIs. The role emphasizes performance management, attendance, and adherence to policies.You will lead daily operations, run team meetings, address escalations, and promote Concentrix values while developing team members....

Concentrix in Kuala Lumpur is seeking a Team Leader Operations to supervise a group of call center associates, coach performance, and ensure KPIs and contractual targets are met. The role emphasizes coaching, attendance monitoring, and process adherence, with escalation handling and team development.You will lead meetings, align with company policies, and...

Concentrix in Kuala Lumpur is seeking a Team Leader, Operations to supervise a group of call center associates and drive performance. You will coach staff, monitor attendance and shift adherence, and ensure service levels meet contract KPIs while balancing quality and customer satisfaction.You will communicate expectations, organize team meetings, stay...

Position: Customer Service (E-Hailing Project)Jobscope: Being active listening to customer concern and give solution. Training provided.Working Days/Hours: 5 days work and 2 days off per week. 24/7 Rotational Shift (9 hours per shift)Joining Date = 21 September 2026Salary: RM2400 Basic + up to RM500 (KPI- based on performance) + Night Shift Allowance (up to...

Responding to the incoming requests via Phone, Chat & Email Documenting all requests Gathering all appropriate information for the type of request or incident Attempting to fulfill the request or resolve the incident Being familiar to who is entitled to receive what services Being familiar with the alternatives resolution for the request type Reviewing the...

1. Act as the primary point of contact for customers during the renewal process, building trust and setting the foundation for a long‑term customer relationship.2. Effectively convert renewal leads into opportunities and revenue pipeline by qualifying them against various criteria, e.g., BANT (Budget, Authority, Need, and Timeline).3. Engage with small and...

Job Title: Specialist, Technical Sales (Advisor)The Specialist, Technical Sales is responsible for generating new business and ensuring the growth of existing accounts within an assigned territory. This position assesses customer needs, provides technical solutions, and resolves client issues while fostering relationships to enhance sales opportunities....

Specialist, Customer Acquisition (Mandarin Verbal Communication Only)Develop and maintain strong relationships with key partners, resellers, distributors, and strategic alliances.Serve as the primary point of contact for assigned partners.Conduct regular business reviews to align goals, performance, and action plans.Create joint business plans with partners...

Job Title Specialist, Sales Development Job Description As a Lead Generation Representative (LGR), you will play a crucial role in identifying new opportunities, optimizing partner-led leads, and accelerating low-value deals. Working closely with our channel ecosystem and inside sales teams, you’ll help drive efficient pipeline creation and improve the win...

Job Title Sr. Supervisor, Facility Management Job Description Concentrix Malaysia is hiring a Senior Facility Supervisor to manage facility operations within a contact center environment and ensure the smooth functioning of all critical building systems. Job Description Concentrix Malaysia is hiring a Senior Facility Supervisor to manage facility operations...

Concentrix is seeking a Team Leader, Operations to supervise a group of call center associates and drive performance by coaching, monitoring attendance, and ensuring KPIs are met.This role requires strong communication, leadership, and the ability to mentor staff; it demands flexibility and adherence to policies, with focus on delivering excellent customer...

Concentrix is seeking a Facility Supervisor to oversee the maintenance and operation of buildings, equipment, and grounds. You will coordinate repairs, enforce safety measures, and lead a team of maintenance personnel to ensure reliable service and conditions.The role involves coordinating with outside contractors, monitoring compliance with regulations,...

Specialist, Customer Success (English Speaker) Concentrix Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Responsibilities: Manage high volume of customer contacts and communications through phone and email each day Use contact search and productivity tools to verify contact information is accurate Conduct health checks at agreed upon recurring...

Concentrix is seeking a Senior SME to provide floor support, coaching, and guidance to agents. The role emphasizes monitoring service levels, supervising when the Team Captain is away, and handling production and escalated calls.It requires strong communication, problem-solving, and leadership capabilities. The position includes training sessions, data...

Concentrix is hiring an Advisor I, Customer Service (Banking Industry) for Malaysia. The role focuses on banking customer service via inbound/outbound calls, chats, and emails, addressing routine problems and providing timely resolutions.The successful candidate will be a native Chinese speaker with strong English skills and a Bachelor's degree, able to work...

Concentrix is seeking a Professional I, Sales Engineer (Korean/Vietnam speaker) to provide in-depth technical consulting across a broad portfolio, addressing complex product solutions and enterprise architectures. This role requires collaboration with Sales and technical teams to resolve objections and craft client-ready architectures.The successful...

Concentrix is seeking an Associate, Technical Sales in Kuala Lumpur, Malaysia. This role focuses on generating new business and cultivating existing accounts, utilizing technical expertise to propose solutions and deliver training. Candidates should have strong communication skills and experience in assessing customer needs, aiming to enhance satisfaction...

Concentrix is looking for a Team Leader (Mandarin) in Cyberjaya, Selangor. The role involves supervising a team of call center associates to ensure they meet performance metrics through effective coaching and accountability.The ideal candidate will have strong verbal communication skills and an associate's degree with relevant experience. This is a lead...

Concentrix in Kuala Lumpur is seeking a Specialist, Customer Success who speaks Mandarin to manage a high volume of customer inquiries and build strong relationships across the lifecycle. You will develop product knowledge to address questions, document feedback, and work with teams to promote a positive customer experience.The role requires fluency in...

Concentrix is seeking an Associate, Sales Support (English Speaker) in Kuala Lumpur to oversee digital content creation and management. The role includes collaborating with teams to align content strategies with business objectives.The ideal candidate has a Bachelor's degree in IT or a related field, with 1-2 years of experience in content management systems...