helpdesk

Key Responsibilities:1.Provide end-user support for hardware and software issues, helping resolve productivity challenges.2.Maintain and troubleshoot issues related to hardware, software, and network connectivity.3.Serve as the main point of contact for helpdesk requests and provide timely resolutions.4.Document IT processes and coordinate user training as...

What You'll Do Provide first level contact and resolve customer issuesEscalate complex cases to the next support levelGuide customers through troubleshooting stepsEnsure timely follow-up on all enquiriesMaintain accurate documentation and case closure All you need to know  Attractive Salary Package up to RM 3.8kComprehensive benefits (Allowance +...

About Us         At Logicalis Asia Pacific, this is where you belong, grow, and thrive — at one of APAC's leading AI-driven technology integrators.As the Architects of Change™, we combine global expertise with local insight to help organisations accelerate their journey toward becoming AI-ready enterprises. With 7,000+ professionals across 30...

Regular update for follow up action and problem status.Redirect problems to appropriate resources and elevate situations if required.Respond to requests for technical assistance via phone and email.Able to work shifts and during weekends / public holidays.Proficiency in English.Working experience in IT helpdesk and Network operation is an advantage.Customer...

Provide level 1 support and troubleshooting assistance for users encountering issues with the business software (Warehouse Management System, Freight Forwarding System, ERP system etc.). Record user inquiries via email and processes in the incident management system. Escalate unresolved or complex issues to level 2 support or relevant technical teams for...

Responsibilities Response to Ticketing system, constant review and follow up to ensure all ticket response based on priority. To reduce system down time, understand the outlet request and resolved and make sure it is not repeating again. Responsible, installation and maintenance of all IT Hardware, infrastructure, and services. Troubleshooting system and...

Job summary The job involves providing internal IT support to both Japanese and non-Japanese clients as an L1 level technical support role. This is a B2B position Job responsibilities: Provide IT support (server, system, PC troubleshooting, etc.) to clients mainly in Japanese via phone, email, and chat, but there will also be inquiries in...

Job summary The role involves managing IT services for clients to keep their systems running smoothly by identifying and resolving technical issues. The focus is on providing first-line support for simple incidents and service requests. Job responsibilities: Respond to calls /emails/chats received from customer and address the customer needs or...

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.  Come join the excellence!OverviewTNS (Transaction Network Services) is looking for a motivated and customer-oriented Helpdesk Support Specialist.You will be part of a support team providing first line support...

We are looking for passionate, motivated, and highly skilled individuals to be the front liner for all Redtone’s customers; providing the best customer experience for all telecommunications services offered by the company. Duties and responsibilities Serve as the first point of contact for customers seeking technical assistance over the phone, email and...

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.Athena Innovations Sdn Bhd – Kuala Lumpur, Kuala LumpurAthena Innovations Sdn Bhd is looking for a Helpdesk Support Specialist to join our IT Support team. In this role, you will provide technical support to internal and...

Job Title: Support Helpdesk Executive Key Responsibilities: Respond to user inquiries and support requests via phone, email, or ticketing system. Troubleshoot and resolve technical issues and escalate complex problems as needed. Provide guidance and assistance to users on software functionality and usage. Document and maintain records of support requests,...

About the role This is a full-time position as an Application Helpdesk (ERP) based in Petaling Jaya, Selangor. You will be part of the IT Support team at SL Information Solutions Sdn Bhd, providing technical assistance and resolving issues for users of the company's enterprise resource planning (ERP) software. What you'll be doing Provide 1st and 2nd level...

Doctorshospitalcayman is seeking an entry-level IT Apprenticeship in Penang, Malaysia. You will support day-to-day IT systems in a hospital, learn healthcare IT, and receive full training with ongoing mentorship.Ideal for an enthusiastic learner with strong communication skills and a willingness to grow in a clinical IT environment. Training covers helpdesk,...

Deliver support to dealers and customers by offering guidance, troubleshooting, and consultation on software products through phone, email, and remote sessions.Maintain detailed records of all activities, including inquiries, issues, customer feedback, and the solutions provided.Continuously follow up on unresolved tasks internally and externally to ensure...

An extraordinarily talented group of individuals work together every day to drive TNS’ success, from both professional and personal perspectives. Come join the excellence! Overview TNS (Transaction Network Services) is looking for a motivated and customer-oriented Helpdesk Support Specialist. You will be part of a support team providing first line support...

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview TNS (Transaction Network Services) is looking for a motivated and customer-oriented Helpdesk Support Specialist. You will be part of a support team providing first line support...

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview TNS (Transaction Network Services) is looking for a motivated and customer-oriented Helpdesk Support Specialist. You will be part of a support team providing first line support...

Lead and mentor the Helpdesk Support team, ensuring high-quality technical support and service delivery while meeting established SLAs and KPIs. Manage day-to-day IT support operations, including incident, service request, problem, and escalation management. Oversee the administration, configuration, and continuous improvement of Jira Service Management...

Masimo is looking for an IT Support Technician in Johor, Malaysia. The role involves setting up and maintaining computer systems, troubleshooting IT issues, and providing assistance to employees with their technical problems. Ideal candidates should possess a diploma in computer science or a related field and have strong problem-solving skills.This position...