helpdesk

A professional at this position level must have the following responsibilities :-Manage incident and problem tickets raised by user.Manage user complain and provide guidelines to resolve the issues.Implement rectification on behalf of end user when issue cannot be resolved at user operation level.Assist to perform DAT/SIT/UAT for mini projects, change...

Key Responsibilities:1.Provide end-user support for hardware and software issues, helping resolve productivity challenges.2.Maintain and troubleshoot issues related to hardware, software, and network connectivity.3.Serve as the main point of contact for helpdesk requests and provide timely resolutions.4.Document IT processes and coordinate user training as...

About Us         At Logicalis Asia Pacific, this is where you belong, grow, and thrive — at one of APAC's leading AI-driven technology integrators.As the Architects of Change™, we combine global expertise with local insight to help organisations accelerate their journey toward becoming AI-ready enterprises. With 7,000+ professionals across 30...

What You'll Do Provide first level contact and resolve customer issuesEscalate complex cases to the next support levelGuide customers through troubleshooting stepsEnsure timely follow-up on all enquiriesMaintain accurate documentation and case closure All you need to know  Attractive Salary Package up to RM 3.8kComprehensive benefits (Allowance +...

About the role This is a full-time position as an Application Helpdesk (ERP) based in Petaling Jaya, Selangor. You will be part of the IT Support team at SL Information Solutions Sdn Bhd, providing technical assistance and resolving issues for users of the company's enterprise resource planning (ERP) software. What you'll be doing Provide 1st and 2nd level...

Deliver support to dealers and customers by offering guidance, troubleshooting, and consultation on software products through phone, email, and remote sessions.Maintain detailed records of all activities, including inquiries, issues, customer feedback, and the solutions provided.Continuously follow up on unresolved tasks internally and externally to ensure...

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview TNS...

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview TNS (Transaction Network Services) is looking for a motivated and customer-oriented Helpdesk Support Specialist. You will be part of a support team providing first line support...

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview TNS (Transaction Network Services) is looking for a motivated and customer-oriented Helpdesk Support Specialist. You will be part of a support team providing first line support...

Doctorshospitalcayman is seeking an entry-level IT Apprenticeship in Penang, Malaysia. You will support day-to-day IT systems in a hospital, learn healthcare IT, and receive full training with ongoing mentorship.Ideal for an enthusiastic learner with strong communication skills and a willingness to grow in a clinical IT environment. Training covers helpdesk,...

Regular update for follow up action and problem status.Redirect problems to appropriate resources and elevate situations if required.Respond to requests for technical assistance via phone and email.Able to work shifts and during weekends / public holidays.Proficiency in English.Working experience in IT helpdesk and Network operation is an advantage.Customer...

Provide level 1 support and troubleshooting assistance for users encountering issues with the business software (Warehouse Management System, Freight Forwarding System, ERP system etc.). Record user inquiries via email and processes in the incident management system. Escalate unresolved or complex issues to level 2 support or relevant technical teams for...

Job summary The job involves providing internal IT support to both Japanese and non-Japanese clients as an L1 level technical support role. This is a B2B position Job responsibilities: Provide IT support (server, system, PC troubleshooting, etc.) to clients mainly in Japanese via phone, email, and chat, but there will also be inquiries in...

Job summary The role involves managing IT services for clients to keep their systems running smoothly by identifying and resolving technical issues. The focus is on providing first-line support for simple incidents and service requests. Job responsibilities: Respond to calls /emails/chats received from customer and address the customer needs or...

Job TitleHelpdesk/Admin AnalystJob Description SummaryThe Admin Analyst is responsible for delivering client facing services as part of C&W’s Remote Site Management service capability within C&W’s Malaysia based Portfolio Services Centre. This role provides virtual and remote operational support and facilities coordination services for our client’s...

Full Job Description We are seeking highly motivated and technically inclined individuals to join our dynamic team as Fibre Broadband Technical Helpdesk Agents. In this role, you will be the first point of contact for customers experiencing technical difficulties with their fibre broadband services. You will be responsible for diagnosing and resolving...

Bilingual Technical Helpdesk - Team LeaderFull Job DescriptionWe are seeking highly motivated and technically inclined individuals to join our dynamic team as Fibre Broadband Technical Helpdesk Agents. In this role, you will be the first point of contact for customers experiencing technical difficulties with their fibre broadband services. You will be...

SCOPE OF WORK This role offers an exciting, hands‑on opportunity to solve merchant inquiries and support our expanding client base. You will gain valuable practical experience while developing key skills essential for a successful career in customer services, quality assurance, and system management within the fast‑growing FinTech industry. 1. First-Line...

CBRE Kuala Lumpur is seeking a Facilities Coordinator to work with clients, vendors and contractors to ensure facility tasks and work orders are completed according to established procedures.The role requires a degree in Engineering or Facilities Management with at least two years of related experience, plus strong Microsoft Office skills and solid...

Kaifa Technology (M) Sdn Bhd in Malaysia is seeking an IT Technician to support production IT equipment such as PCs, CCTV, scanners, and barcode printers. You will provide first level support for the traceability system and escalate to software engineers as needed.Data analysis for traceability requests, helpdesk support for production offices, and...