teleperformance

Teleperformance Malaysia in Kuala Lumpur is seeking Mandarin-speaking Customer Service Representatives to join our team. You will handle customer inquiries through calls, emails, and live chat, providing accurate information and resolving issues to ensure a positive experience for every customer.This role offers a professional, supportive, and multicultural...

Teleperformance Malaysia is hiring for a Customer Service professional to handle Urdu and English communications from Penang or nearby locations. You will join a dynamic team supporting a multicultural client base and strive to deliver exceptional service.The role requires a Bachelor's degree, strong language skills, and a willingness to work rotational...

Inbound Sales Representative- English SpeakingTeleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been...

Teleperformance Malaysia is seeking a Trainer to support our Customer Service team by sharing expertise, guiding performance, and ensuring that standards are met.You will train new hires, run upskilling sessions, and coach specialists across channels to optimize nesting and readiness. The role emphasizes collaboration with Trainers and the Training Manager...

Teleperformance in Kuala Lumpur is seeking a detail-oriented Collection & Reconciliation Officer to support collection activities and reconciliation across banking and payment channels.You will perform collection and reconciliation, review records across channels, follow up on outstanding payments, and liaise with internal teams and external parties to...

Teleperformance Malaysia is looking for a Trainer to support the Customer Service team by sharing expertise, guiding performance, and ensuring training standards are met. You will facilitate new hire and refresher sessions, design tests, and coach on nesting performance.You will collaborate with the Training Manager to adjust curricula and materials, and you...

Teleperformance Malaysia is seeking a customer support specialist to join our Bayan Lepas site. You will answer customer inquiries over phone, chat, and email, and log interactions in our system for proper documentation.The role requires a Bachelor’s degree or Diploma, proficiency in reading, writing, and speaking English, and willingness to work in...

Teleperformance Malaysia is seeking a capable Team Lead for our Kuala Lumpur contact center. You will oversee a team of agents, monitor attendance, productivity, and performance, and ensure adherence to policies and procedures.The role requires a Diploma or Bachelor’s degree, at least 2 years of supervisory experience in a BPO/Call Center, strong English...

Teleperformance Malaysia is seeking a Customer Service Team Lead to guide and mentor the customer service team, ensuring performance standards are met and improvements are driven through data and cross-functional collaboration.The role focuses on developing talent, leading transitions, and coordinating with global teams to deliver scalable solutions and...

Teleperformance Malaysia is seeking a Quality Analyst to support our Customer Service team by sharing expertise, guiding, and ensuring performance standards are met.The role involves root cause analysis, QA evaluations, escalation, SME duties, and participation in continuous improvement projects, with a rotational shift and immediate start preferred. English...

Teleperformance Malaysia is seeking a Quality Coach to support and monitor interactions across a program or vertical account. You will assess both process and agent level interactions between agents and end users, ensuring accuracy of evaluations and driving quality improvements.You will coach and develop agents, prepare quality presentations, conduct...

Teleperformance Malaysia is seeking a Quality Analyst to join our team. You will act as a key support for the Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.The role requires a bachelor’s or equivalent diploma, plus 1 year of QA in a call center, and fluency in Mandarin and...

Teleperformance in Subang Jaya, Malaysia is hiring a Customer Success Specialist to handle inbound calls and emails, ensuring timely, accurate information and customer satisfaction.The ideal candidate has a Bachelor's or Diploma, at least 6 months in customer support, strong English (B2), and good communication, listening, and problem-solving skills....

Teleperformance in Gateshead is seeking a dedicated Contact Centre Agent to handle a busy caseload with empathy and confidentiality. You will assess, respond to and resolve inquiries, ensuring high-quality customer service.Training is provided and the role is onsite only with 40 hours per week, Monday to Friday. A strong focus on communication,...

Teleperformance is seeking a Licensed Insurance Specialist, Seasonal, to serve as the primary point of contact for clients, handling inbound and outbound communications with professional excellence. This role uses a suite of web-based tools to efficiently resolve inquiries and ensure a seamless customer experience.Ideal candidates are passionate about...

Teleperformance in Scotland is seeking dedicated Customer Service Representatives to provide transport information to residents. This remote, work-from-home role requires you to live in Scotland and offers full-time 37.5 hours per week with shifts from Monday to Sunday, fully flexible.Training is remote and the role involves handling inquiries, incident...

Teleperformance in Kuala Lumpur seeks a Gaming Community Expert to support an online gaming community via chat, ensuring positive, engaging experiences while upholding community standards. You will rely on your English skills, attention to detail, and good judgment to foster a welcoming digital environment for players.The role emphasizes constant interaction...

Teleperformance Malaysia is seeking a proactive Trainer to empower our Customer Service teams. You will lead new hire classes, deliver ongoing upskilling, and design knowledge tests with cross-functional support groups to ensure top performance across channels.The role emphasizes facilitating training programs, coaching newcomers, and refining the Training...

Teleperformance Malaysia is seeking a Content Moderator to help keep the global online community safe. You will review and manage user-generated content on a computer, applying client policies and community guidelines with training provided.This is not a work-from-home role. You will work on-site with rotational shifts, requiring resilience, attention to...

Teleperformance Malaysia is seeking a Trainer to support our Customer Service team by sharing expertise, guiding performance, and ensuring standards are met. You will facilitate new hire classes, conduct upskilling sessions, and develop knowledge tests with Operations.The ideal candidate has a Bachelor's degree, 2+ years of BPO training, Cantonese and...