teleperformance

Teleperformance Malaysia in Kuala Lumpur is seeking Mandarin-speaking Customer Service Representatives to join our team. You will handle customer inquiries through calls, emails, and live chat, providing accurate information and resolving issues to ensure a positive experience for every customer.This role offers a professional, supportive, and multicultural...

Teleperformance in Kuala Lumpur is seeking a Customer Support Specialist to represent the brand and uphold its values while assisting customers with online orders.You will respond through phone and email, handle payments securely, and work with the team to continuously improve the customer experience, meeting the KPIs set by Teleperformance and the client....

Inbound Sales Representative- English SpeakingTeleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been...

Teleperformance Malaysia is seeking a Trainer to support our Customer Service team by sharing expertise, guiding performance, and ensuring that standards are met.You will train new hires, run upskilling sessions, and coach specialists across channels to optimize nesting and readiness. The role emphasizes collaboration with Trainers and the Training Manager...

Teleperformance Malaysia is looking for a Trainer to support the Customer Service team by sharing expertise, guiding performance, and ensuring training standards are met. You will facilitate new hire and refresher sessions, design tests, and coach on nesting performance.You will collaborate with the Training Manager to adjust curricula and materials, and you...

Teleperformance Malaysia is seeking a capable Team Lead for our Kuala Lumpur contact center. You will oversee a team of agents, monitor attendance, productivity, and performance, and ensure adherence to policies and procedures.The role requires a Diploma or Bachelor’s degree, at least 2 years of supervisory experience in a BPO/Call Center, strong English...

Teleperformance Malaysia is seeking a Quality Analyst to join our team. You will act as a key support for the Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.The role requires a bachelor’s or equivalent diploma, plus 1 year of QA in a call center, and fluency in Mandarin and...

Teleperformance Malaysia is seeking a Quality Coach to support and monitor interactions across a program or vertical account. You will assess both process and agent level interactions between agents and end users, ensuring accuracy of evaluations and driving quality improvements.You will coach and develop agents, prepare quality presentations, conduct...

Teleperformance Malaysia is seeking a Quality Analyst to support our Customer Service team by sharing expertise, guiding, and ensuring performance standards are met.The role involves root cause analysis, QA evaluations, escalation, SME duties, and participation in continuous improvement projects, with a rotational shift and immediate start preferred. English...

Teleperformance Malaysia in Kuala Lumpur is seeking a dedicated Content Moderator to safeguard the online community by reviewing and classifying user-generated content in line with client policies.You will work on-site, handle sensitive material, meet KPI targets, participate in ongoing training, and contribute to a secure user experience for diverse global...

Teleperformance Malaysia is seeking a Content Moderator to help keep the global online community safe. You will review and manage user-generated content on a computer, applying client policies and community guidelines with training provided.This is not a work-from-home role. You will work on-site with rotational shifts, requiring resilience, attention to...

Teleperformance in Kuala Lumpur seeks a Gaming Community Expert to support an online gaming community via chat, ensuring positive, engaging experiences while upholding community standards. You will rely on your English skills, attention to detail, and good judgment to foster a welcoming digital environment for players.The role emphasizes constant interaction...

Teleperformance Malaysia is seeking a proactive Trainer to empower our Customer Service teams. You will lead new hire classes, deliver ongoing upskilling, and design knowledge tests with cross-functional support groups to ensure top performance across channels.The role emphasizes facilitating training programs, coaching newcomers, and refining the Training...

Teleperformance Malaysia is seeking a Trainer to support our Customer Service team by sharing expertise, guiding performance, and ensuring standards are met. You will facilitate new hire classes, conduct upskilling sessions, and develop knowledge tests with Operations.The ideal candidate has a Bachelor's degree, 2+ years of BPO training, Cantonese and...

Teleperformance Malaysia is seeking a Quality Analyst to join our customer service team. You will support the QA process by conducting analyses, evaluations, and reporting to the team lead, ensuring adherence to client standards.Ideal candidates have a Bachelor's degree or equivalent, at least 1 year of QA experience in a call center, and strong English...

Teleperformance Malaysia in Penang seeks a Quality Team Lead to oversee QA for our BPO operations, mentoring a team of Quality Analysts and ensuring service excellence.You will drive adherence to client and internal quality standards, develop QA frameworks, produce actionable insights, and partner with Operations, Training and Workforce to push performance...

Teleperformance in Kraków is seeking a Content Reviewer fluent in Czech to join a fast paced team. You will assess online social media, web pages and advertising content in accordance with client policies and escalate issues as needed.You will review images, videos, accounts and text, maintain quality, meet productivity targets and may support other markets...

Teleperformance is seeking a Bilingual Spanish/English Customer Specialist in Kuala Lumpur to serve as the primary contact for clients. You will handle inbound and outbound communications with professionalism, using web-based tools to resolve inquiries and ensure a positive customer experience in a fast-paced setting.The role emphasizes service delivery,...

Teleperformance is seeking a Bilingual Spanish/English Customer Specialist in Kuala Lumpur to serve as the primary contact for clients. You will handle inbound and outbound communications with professionalism, using web-based tools to resolve inquiries and ensure a positive customer experience in a fast-paced setting.The role emphasizes service delivery,...

Teleperformance is seeking a Bilingual Spanish/English Customer Specialist in Kuala Lumpur to serve as the primary contact for clients. You will handle inbound and outbound communications with professionalism, using web-based tools to resolve inquiries and ensure a positive customer experience in a fast-paced setting.The role emphasizes service delivery,...