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Assistant Restaurant General Manager

3 months ago

Malaysia TIME's group Full time

The Assistant Restaurant General Manager (Gordon Ramsay Bar & Grill) will play a pivotal role in ensuring the smooth operation of our fine dining establishment. This position involves overseeing front-of-house operations, delivering exceptional customer service, managing financials, and leading staff training and development. The ideal candidate will have extensive experience in fine dining, a deep understanding of beverage management, and a strong ability to motivate and manage a team in a high-pressure environment.

Key Responsibilities:

Operational Management:

  • Oversee front-of-house operations, ensuring seamless service and maintaining high-quality standards.
  • Manage beverage inventory, purchasing, and cost control, while creating and updating beverage menus.

Customer Service:

  • Assist guests with menu selections and inquiries, and professionally resolve any complaints.
  • Engage with guests to enhance their dining experience.

Staff Training & Development:

  • Train and educate service and bar teams on menu offerings, wine knowledge, beverage preparation, and customer service best practices.
  • Manage budgets, control costs, and implement strategies to ensure profitability while maintaining high service standards.

Regulatory Compliance:

  • Stay informed on health, safety, and liquor licensing regulations, ensuring the restaurant complies with all legal requirements.
  • Foster a positive work environment, manage staff scheduling and performance, and collaborate with kitchen and hotel management for events and promotions.

Communication:

  • Demonstrate strong verbal and written communication skills to effectively interact with guests and staff.

Trend Analysis & Marketing:

  • Stay updated on industry trends to continually enhance the beverage program.
  • Develop and implement marketing strategies to promote beverage offerings and drive sales.
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