Sea Logistics ISC Operational Care Specialist ZS-KO

Found in: beBee S MY - 1 month ago

Penang, Malaysia Kuehne Nagel Full time
You are responsible to support our customers by providing helpful information, answering queries + resolving complaints. Your Role Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features. Your Responsibilities

You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:-

  • To qualify + enter customer orders into the operational execution process.
  • To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the
    destinations + regional stakeholders.
  • To provide, document, follow-up on quotations + opportunities in line with the customer account strategy.
  • To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a
    best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing
    customer reporting.
  • To consistently perform purchase order + shipment qualification in line with working instructions to ensure
    full + complete handovers to the OCC, optimizing the customer experience.
  • To contribute as process owner on continuous improvements of processes + controls for lean processes
    focusing on cost effectiveness + productivity.
  • To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
  • To ensure delivery of all financial targets + strategic objectives across International Supply Chain (ISC).
Your Skills and Experiences
  • Bachelor degree/ any relevant education
  • Preferred at least 3 year experience in Sea Freight Operation, Control tower
  • Able to converse fluently English
  • Ability to establish priorities and accomplish multiple tasks with minimal supervision & computer skills
  • Strong time management, analytical thinking, communication and coordination skill

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