Administrator, Entitlements
4 weeks ago
Job Summary
The role responsible for day to day supervision of accurate and timely processing, reconciliations, reporting and query resolution within required timeframes across all prescribed services to RBC IS clients.Job Description
- Assists clients with client transaction fulfillment.
- Responds to client inquiries regarding bank products and services via phone or emaill; obtains and analyzes the validity of a customer's requests/complaints.
 - Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary.
- Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.
Job Skills
Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time ManagementAdditional Job Details
Address:
PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYACity:
PutrajayaCountry:
MalaysiaWork hours/week:
40Employment Type:
Full timePlatform:
Wealth ManagementJob Type:
RegularPay Type:
SalariedPosted Date:
2024-06-05Application Deadline:
2024-06-10Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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