See more Collapse

Telephone Operator

1 month ago

Kota Kinabalu, Malaysia Marriott International Full time
Job Number 24088597
Job Category Rooms & Guest Services Operations
Location Kota Kinabalu Marriott Hotel, Lot G-23A, Kota Kinabalu, Sabah, Malaysia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

We have other current jobs related to this field that you can find below

  • Telephone Operator

    2 weeks ago

    Kota Kinabalu, Malaysia Marriott International, Inc Full time

    **Job Number** 24088597 **Job Category** Rooms & Guest Services Operations **Location** Kota Kinabalu Marriott Hotel, Lot G-23A, Kota Kinabalu, Sabah, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all guest calls, requests, questions, or...

  • Telephone Operator

    1 month ago

    Kota Kinabalu, Sabah, Malaysia Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Kota Kinabalu Marriott Hotel, Lot G-23A, Kota Kinabalu, Sabah, Malaysia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAnswer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard...

  • Telephone Operator

    2 weeks ago

    Kota Kinabalu, Sabah, Malaysia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Kota Kinabalu Marriott Hotel, Lot G-23A, Kota Kinabalu, Sabah, Malaysia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process...

  • Telephone Operator

    2 weeks ago

    Kota Kinabalu, Sabah, Malaysia Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Kota Kinabalu Marriott Hotel, Lot G-23A, Kota Kinabalu, Sabah, Malaysia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAnswer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard...

  • Telephone Operator

    4 weeks ago

    Kota Kinabalu, Sabah, Malaysia Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Kota Kinabalu Marriott Hotel, Lot G-23A, Kota Kinabalu, Sabah, Malaysia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAnswer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard...

  • Telephone Operator

    2 weeks ago

    Kota Kinabalu, Malaysia Marriott International, Inc Full time

    **Número de Empleo** 24088597 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Kota Kinabalu Marriott Hotel, Lot G-23A, Kota Kinabalu, Sabah, Malaysia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES DESEABLES Educación: Título de estudios...

  • Telephone Operator

    2 weeks ago

    Kota Kinabalu, Malaysia Marriott International, Inc Full time

    **Número de Empleo** 24017713 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Kota Kinabalu Marriott Hotel, Lot G-23A, Kota Kinabalu, Sabah, Malaysia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **Descripción del Trabajo** Cumplir con todas las...

  • Telephone Operator

    2 weeks ago

    Kota Kinabalu, Sabah, Malaysia Marriott International, Inc Full time

    Número de Empleo Categoría de Empleo Rooms & Guest Services OperationsUbicación Kota Kinabalu Marriott Hotel, Lot G-23A, Kota Kinabalu, Sabah, Malaysia VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Non-ManagementAPTITUDES DESEABLESEducación: Título de estudios secundarios o certificado equivalente de un programa de...

  • Telephone Operator

    2 weeks ago

    Kota Kinabalu, Sabah, Malaysia Marriott International, Inc Full time

    Número de Empleo Categoría de Empleo Rooms & Guest Services OperationsUbicación Kota Kinabalu Marriott Hotel, Lot G-23A, Kota Kinabalu, Sabah, Malaysia VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Non-ManagementDescripción del TrabajoCumplir con todas las políticas y los procedimientos de la compañía; informar...

  • Telephone Operator

    7 days ago

    Kota Kinabalu, Malaysia SMC HEALTHCARE SDN. BHD. Full time

    To provide effective and courteous communication service to all incoming callers and internal client. To respond to all calls with politeness and courtesy. To transfer calls to the right extensions and handle irate customers with discretion. KPJ SABAH SPECIALIST HOSPITAL is an established private medical centre and a member of KPJ Healthcare Berhad, one of...

  • Front Office Manager

    4 days ago

    Kota Kinabalu, Malaysia SABAH ORIENTAL HOTEL Full time

    Requirements: - Diploma/ Degree in Hospitality or any other related certificate. Experience more than three (3) years in Hotel front desk supervisory experience, handling cash, accounting procedures, and general administrative tasks. Able to write, read and communicate in English and Malay. Mandarin/ Chinese speaking is an added advantage. Extremely...

  • Sales Coordinator

    2 months ago

    Kota Kinabalu, Malaysia PKG SDN BHD Full time

    **_Responsibilities:_** - Chartering of vessel (bulk chemical tanker) if need arise - Manage operation in shipping (bulk chemical tanker) - Manage and handle import and export shipping and documentation requirements - Interact directly with customers and suppliers/principles either by telephone, electronically or face to face - respond promptly to...

  • Front Office Manager

    2 weeks ago

    Kota Kinabalu, Sabah, Malaysia SABAH ORIENTAL HOTEL Full time

    Requirements: Diploma/ Degree in Hospitality or any other related certificate. Experience more than three (3) years in Hotel front desk supervisory experience, handling cash, accounting procedures, and general administrative tasks. Able to write, read and communicate in English and Malay. Mandarin/ Chinese speaking is an added advantage. Extremely organized...

  • Clinic Assistant

    4 weeks ago

    Kota Kinabalu, Malaysia Poliklinik Mutiara Full time

    Work Location in Puchong,Selangor (Hostel is provided) - Answers telephone inquiries from patients and others; screens calls to determine nature and urgency of inquiry, refers calls as appropriate, and/or schedules appointments with practitioners; instructs patients as needed regarding administrative and/or logístical procedures. - Obtains patient...

  • Le Meridien Club Agent

    4 days ago

    Kota Kinabalu, Malaysia Marriott International, Inc Full time

    **Job Number** 23116780 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Kota Kinabalu, Jalan Tun Fuad Stephens, Kota Kinabalu, Sabah, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Call Center Agent

    4 days ago

    Kota Kinabalu, Malaysia Hilton Full time

    Call Center Agent With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts,...

  • Receptionist/front Desk

    2 weeks ago

    Kota Kinabalu, Malaysia Remajaya Sdn Bhd Full time

    To handle guest check in/out in friendly manner. - To handle guest interactions, assist in all inquiries in connection with hotel services, hours of operations, directions, complaints etc. with the highest of professionalism - To respond to all guest requests in an accurate and timely manner - To utilize computer systems to check guests in/out, run daily...

  • Star Service Operator

    3 weeks ago

    Kota Tinggi, Malaysia Hard Rock Hotel Desaru Coast Full time

    *** The Star Service Operator is responsible for the friendly and efficient service for all telephone operations, including answering and routing calls, answering inquiries, handling wakeup calls, taking messages, and taking In Room Dining orders. This position is instrumental in creating an environment and executing service that blows our guests...

  • Admin Officer

    2 weeks ago

    Kota Kinabalu, Sabah, Malaysia DERAS BAIDURI SDN BHD Full time

    1.Carries out general typing, filing and clerical duties. 2.Prepares and despatch outgoing mail. 3.Receives incoming mail and arrange for circulation. 4.Carries out duties of a telephone operator. 5.Assists the Secretary and Administration Officer in other duties as delegated from time to time. 6.To update, renew and monitor a valid record of all Company's...

  • Admin Officer

    4 days ago

    Kota Kinabalu, Malaysia DERAS BAIDURI SDN BHD Full time

    1.Carries out general typing, filing and clerical duties. 2.Prepares and despatch outgoing mail. 3.Receives incoming mail and arrange for circulation. 4.Carries out duties of a telephone operator. 5.Assists the Secretary and Administration Officer in other duties as delegated from time to time. 6.To update, renew and monitor a valid record of all Company's...