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Star Service Operator
3 weeks ago
***
The Star Service Operator is responsible for the friendly and efficient service for all telephone operations, including answering and routing calls, answering inquiries, handling wakeup calls, taking messages, and taking In Room Dining orders. This position is instrumental in creating an environment and executing service that blows our guests away.
**REQUIREMENTS**
- Secondary school degree preferred and/or previous work experience in service for at least 2 years.
**SKILLS**
- Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
- Fluency in English: additional languages preferred.
- Understanding of lifestyle hotel products and guest services.
- Ability to work evenings, weekends, and holidays, as needed.
**Benefits**:
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
**Education**:
- STM/STPM (required)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (required)
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