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Senior Administrator, Trade Capture

3 months ago

Putrajaya, Malaysia Royal Bank of Canada Full time

Job Summary

Receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services; processes basic bank service transactions. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.

Job Description

  • Assists clients with client transaction fulfillment.
  • Responds to client inquiries regarding bank products and services via phone or emaill; obtains and analyzes the validity of a customer's requests/complaints.
     
  • Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary.
  • Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.

Job Skills

Active Learning, Banking, Bank Products, Communication, Corporate Actions, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management, Trade Management, Trade Settlement

Additional Job Details

Address:

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City:

Putrajaya

Country:

Malaysia

Work hours/week:

40

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-08-26

Application Deadline:

2024-09-12

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