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Executive - Technical Support (SGMY)

2 months ago

Malaysia TIME's group Full time
Job Responsibilities:
  • Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required.
  • Escalate intricate issues or complaints to higher-level support or supervisors as needed.
  • Develop and retain a profound understanding of the company's products, services, and policies.
  • Aid customers in product usage and troubleshoot any related issues.
  • Accurately document customer interactions in the company's database or CRM system.
  • Uphold high-quality service standards to ensure and enhance customer satisfaction.


Requirements for the Role:

  • Minimum Diploma in any field (preferably in IT).
  • Minimum 1 years’ experience in the call center industry, a similar role is an advantage.
  • Working experience in any technical related fields is an added advantage.
  • Excellent command of spoken and written Bahasa Malaysia/English.
  • Fresh graduates fluent in Mandarin / Cantonese are encouraged to apply.
  • Possessing knowledge of Wi-Fi, Routers, Software & Hardware along with troubleshooting skills is a significant advantage.
  • Possess initiative, able to work independently and as a team.
  • Ability to work in a challenging environment.
  • This position is open to locals as well as foreign nationals who are fluent in spoken and written English.
  • Basic salary up to RM 2800.
  • Performance Related bonus on a quarterly basis for confirmed staff (locals only)
  • Annual Leave 15 days
  • Medical Leave 14 days
  • Medical and hospitalization coverage
  • Career opportunities to move up the hierarchy including for Operations Manager positions


Application Questions:

Which of the following statements best describes your right to work in Malaysia?

What's your expected monthly basic salary?

How would you rate your English language skills?

Have you worked in a call centre before?

Do you have customer service experience?

Which of the following languages are you fluent in?

How would you rate your Bahasa Malaysia language skills?

Are you available to work public holidays?

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