Specialist, Booking Fulfilment
Found in: beBee S MY - 1 week ago
About Klook
We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.
Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.
We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?
What You’ll Do:Handles and resolves manual bookings, booking-related queries and cases based on company's policies and procedures
Identifies and escalates difficult and complex issues to senior team members
Maintains a positive, empathetic and professional attitude towards customers and merchants
Liaises with internal departments and external merchants to fulfil booking amendments and refunds
Enters, updates and maintains accurate information of all interactions, transactions, comments and complaints in the company's system
Keeps updated with company procedures and processes
Shares merchant feedback with relevant departments for further improvements
SPM/ 'O' Levels or higher/ Preferably Diploma qualification and above'
Fresh graduates are encouraged to apply
Proficient in both Japanese and English (both verbal and written) as you will be handling merchants primarily from Japan.
Previous experience in customer service is an added advantage
Able to work shifts (including weekends, public holidays, overnight)
Possess a problem-solving mindset to proactively find solutions for booking-related issues
Strong written and verbal communication skills to communicate clearly and effectively with internal and external stakeholders
Good team player to work collaboratively in a team environment
Keen attention to detail in completing tasks accurately and thoroughly
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.
-
Specialist, Booking Fulfilment
2 weeks ago
Kuala Lumpur, Malaysia Klook Full timeKuala Lumpur Full Time About Klook We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million...
-
Specialist, Booking Fulfilment
Found in: Talent MY C2 - 2 weeks ago
Kuala Lumpur, Malaysia Klook Travel Technology Sdn Bhd Full timeAbout Klook Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel...
-
Thai Speaker
14 hours ago
Kuala Lumpur, Malaysia Language Talent Solution Full time**Company Description** Language Talent Solutions Sdn Bhd is a company that believes in the power of talent beyond borders. They are dedicated to breaking down barriers and thinking beyond limitations to create globally competitive teams. Language Talent Solutions understands that skills matter more than passports and strives to bridge borders across the...
-
Customer Service Mandarin Speaker
2 days ago
Kuala Lumpur, Malaysia ManpowerGroup Full time**Customer Service Mandarin Speaker ( read and write )** **Remuneration Package** - Basic : Rm 3000 - Rm 3500 - KPI incentive : RM 500 **Rotational Shift** - 6am - 3pm - 7am - 4pm - 8am - 5pm - 1pm - 10 pm **Location** - Level 8, Tower 7 UOA Business Park No 1, Jalan Pengaturcara U1/51, Seksyen U1, Shah Alam Selangor 40150 Malaysia **Job Task** - Ensures...
-
Technical Fulfillment Officer
Found in: Talent MY C2 - 2 weeks ago
Kuala Lumpur, Malaysia Transaction Network Services Full timeAn extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence! Overview Fulfillment of new merchant facilities within the TNS gateway including the setup, configuration, testing, piloting and deployment of terminal hardware and software. Warranty...
-
Cybersecurity Training Specialist
3 weeks ago
Kuala Lumpur, Malaysia Eames Consulting Full timeCybersecurity Training Specialist Are you a seasoned cybersecurity professional with a flair for training and development? Our client, a global professional services firm is currently on the lookout for a enthusiastic individual to join our team as a Cybersecurity Training Specialist in Kuala Lumpur, Malaysia. As the demand for cybersecurity skills continue...
-
Customer Support Specialist
Found in: Talent MY C2 - 2 weeks ago
Kuala Lumpur, Malaysia RateHawk Full timeEmerging Travel Group (ETG) is a travel-tech company that owns six brands: RateHawk, ZenHotels, Ostrovok.ru, Ostrovok B2B, Roundtrip and Ostrovok Komandirovki.13 years ago we exploded into the travel industry and since then have been pushing our way to global leadership — we have representatives in 24 countries around the world and you can book our travel...
-
Network Specialist
4 days ago
Kuala Lumpur, Malaysia Demant Full timeResponsibilitiesWe are looking for an experienced Network Specialist to join Demant’s Global IT Infrastructure & Operations team. You will be part of the Datacenter Operations team consisting of 19 people located in Infrastructure & Operations consisting of 80 people in total working out of our offices in Denmark, Kuala Lumpur and...
-
Sales Specialist
Found in: beBee jobs MY - 2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Straumann Full timePURPOSE OF THE ROLE:Promote and sell the organisation's products within an assigned geographic area to existing and new customers to achieve sales targets and market growth. KEY RESPONSIBILITIES:Drive selling results in assigned territories and/or accounts.Probe any business expansion opportunity and make it as real revenue figures.Identify, search, and...
-
Sales Specialist
Found in: beBee S MY - 3 weeks ago
Kuala Lumpur, Malaysia Straumann Full timePURPOSE OF THE ROLE:Promote and sell the organisation’s products within an assigned geographic area to existing and new customers to achieve sales targets and market growth. KEY RESPONSIBILITIES:Drive selling results in assigned territories and/or accounts.Probe any business expansion opportunity and make it as real revenue figures.Identify, search, and...
-
Premier academy training partner, specialist
Found in: beBee S MY - 2 days ago
Kuala Lumpur, Malaysia Neuvoo Full timeAt AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. So if you believe in inspiring a better future, read on. About the Role Analyse training needs and collaborate with Premier Academy to deliver quality and effective training programmes to achieve business metrics within budgeted costs and timelines. Job...
-
Customer Onboarding Specialist
4 days ago
Kuala Lumpur, Malaysia SiteMinder Full timeAt SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Technical Support Specialist
Found in: beBee jobs MY - 7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Qashier Full timeAbout The Job Technical Support SpecialistWant to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data?Qashier is looking for an amazing Technical Support Specialist to support our growthWe are looking for passionate individuals that can assist in the setup and onboarding of our merchants, provide efficient order...
-
Technical Support Specialist
Found in: beBee S MY - 7 days ago
Kuala Lumpur, Malaysia Qashier Full timeAbout The Job Technical Support SpecialistWant to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data?Qashier is looking for an amazing Technical Support Specialist to support our growth!We are looking for passionate individuals that can assist in the setup and onboarding of our merchants, provide efficient order...
-
Ticketing Travel Consultant
2 weeks ago
Kuala Lumpur, Malaysia Mayflower Group Full timeJob Description: - Assist clients in planning and booking their travel itineraries, including flights, accommodations, transportation, and activities. - Handle and follow up pre-payments for all bookings which have been made. - Handle inquiries and resolve issues promptly to enhance the customer experience. - To create booking with supplier, prepare...
-
Specialist, Customer Experience
4 days ago
Kuala Lumpur, Malaysia Klook Full timeKuala Lumpur Full Time About Klook Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked...
-
Site Support Specialist
Found in: Talent MY C2 - 2 weeks ago
Kuala Lumpur, Malaysia Wonders Full timeSite Support Specialist________________________________________ What we’re looking forThe Admin Specialist is responsible for performing a wide range of administrative tasks to support the efficient operation of our Wonders office based at Bangsar South, Kuala Lumpur.What you’ll accomplish You will maintain office supplies and inventory, ordering and...
-
Ticketing Consultant
3 days ago
Kuala Lumpur, Malaysia Mayflower Group Full timeJob Description: - Assist clients in planning and booking their travel itineraries, including flights, accommodations, transportation, and activities. - Handle and follow up pre-payments for all bookings which have been made. - Handle inquiries and resolve issues promptly to enhance the customer experience. - To create booking with supplier, prepare...
-
Specialist, Customer Experience
3 days ago
Kuala Lumpur, Malaysia Klook Full timeKuala Lumpur Full Time About Klook We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million...
-
Specialist, Customer Experience
3 days ago
Kuala Lumpur, Malaysia Klook Full timeKuala Lumpur Full Time About Klook We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million...