Customer Service Mandarin Speaker

2 weeks ago


Kuala Lumpur, Malaysia ManpowerGroup Full time

**Customer Service Mandarin Speaker ( read and write )**

**Remuneration Package**
- Basic : Rm 3000 - Rm 3500
- KPI incentive : RM 500

**Rotational Shift**
- 6am - 3pm
- 7am - 4pm
- 8am - 5pm
- 1pm - 10 pm

**Location**
- Level 8, Tower 7 UOA Business Park No 1, Jalan Pengaturcara U1/51, Seksyen U1, Shah Alam Selangor 40150 Malaysia

**Job Task**
- Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
- Identifies and escalates difficult and complex issues to senior team members
- Maintains a positive, empathetic and professional attitude towards customer
- Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
- Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions -Liaises with external vendors and service operators to fulfill booking changes
- Keeps updated with company procedures and processes
- Shares customer feedback with relevant departments for further improvements

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM3,500.00 per month

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)


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