SharePoint Support Engineer SharePoint Support Engineer

2 weeks ago

Malaysia NTT DATA Full time

Req ID: 276949

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SharePoint Support Engineer to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).

The support specialist will be a techno-functional support team member for the Consumer Banking Services cluster under the IT BAU team. He/she is responsible for ensuring system availability and timely deliverables for applications like SharePoint, EA Tools, and OCR. The support specialist, as the analyst expert within the IT team, will be the support staff who needs to closely coordinate and work with various teams like Tech Infra, application services, solutioning, project, and business units in the bank. He/she follows up to resolve issues reported by users and performs impact analysis related to projects/enhancements that will impact the Consumer Banking Services applications.

Roles/Responsibilities

  1. Responsible for providing BAU support for Consumer Banking Services systems such as SharePoint, EA Tool, and OCR systems in the bank.
  2. Responsible for providing operational support and ensuring SLI of system availability, online and batch deliverables.
  3. Support diverse jurisdictions comprising of SG, MY, and BOS.
  4. Fine-tune applications and systems for high performance and higher volume throughput.
  5. Planning and configuring SharePoint environments.
  6. Administering and maintaining SharePoint sites.
  7. Providing user support.
  8. Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met.
  9. Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards.
  10. Respond on time to the queries raised by various business units.
  11. Provide timely updates regarding production status and progress of issue resolution.
  12. Perform impact analysis of enhancements/projects that will impact supported systems.
  13. Participate in Disaster Recovery and Business Continuity exercises.
  14. Provide on-call support and after-hours/weekend support as needed, covering application support and application change deployment.
  15. Have a quality mindset with a prevention attitude to attain zero defects.
  16. Developing business intelligence and analytics solutions (SSRS) generation and work on related issues.
  17. Able to support SIT/UAT/PROD/DR deployment, with DevOps.
  18. Able to support relevant software/platform/database upgrade for the systems.
  19. Able to work with the system delivery team for a smooth transition from projects/enhancements to BAU Mode.
  20. Able to perform monitoring of systems, manage batch jobs, and ensure night batch jobs are completed within SLA.

Core Skillsets:

  • SharePoint skills
  • Server maintenance (preferably Windows Server)
  • Windows PowerShell
  • Information security
  • IIS Administration
  • Networking and network security
  • Programming knowledge: .NET, C#
  • Web development: HTML, CSS, SQL
  • Familiarity with Office Suite

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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