Insurance Operations Specialist

2 months ago

Kuala Lumpur, Malaysia Marsh Full time

Singapore APH (Asia Placement Hub)

  • Responsible for the day-to-day backend processing operations of Broking team in the Shared Services, with specific focus on Placement and Policy Servicing processes.

  • Ensure a value-added experience to related operating companies (internal stakeholders) by partnering and influencing them on business and day to day operational processes and expectations.

Marsh McLennan (MMC) is seeking candidates for the following position based in the Kuala Lumpur Shared Services Operations Office:

Insurance Operations - Policy Processing/ Policy Servicing (Supporting Singapore)

What can you expect?

  • Be a part of a regional operational shared service center.

  • Interact diverse colleagues and stakeholders from various lines of business within MMC.

What is in it for you?

  • Career Development and Training Opportunities

  • Learn insurance operations best practices from regions across ASEAN.

  • Explore opportunities to work on regional and global projects.

  • Conducive Smart Office work environment.

We will count on you to:

  • Ensures timely and accurate production/processing of complex documents/information (includes report preparation)

  • Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen established relationships.

  • Adheres to Company policies and performance standards.

  • Contributes to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives

What you need to have:

  • Minimum of bachelorâs degree in any field.

  • 2-5 years' relevant working experience in an Insurance Shared Service Center or Policy Processing/ Servicing

  • High Proficiency in using MS Office Application.

  • Good communication and interpersonal skills.

What makes you stand out:

  • At least 2 years of similar working exposure in reinsurance.

  • Possess drive to meet assigned KPI.

  • Detail-oriented to comprehend and summarize appropriate information.

  • Willing to learn and take on new challenges.

  • Excellent coordination skills and ability to work with multiple stakeholder

Marsh McLennan (NYSE: MMC) is the worldâs leading professional services firm in the areas of risk, strategy and people. The Companyâs more than 85,000 colleagues advise clients in over 130 countries.  With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter  develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer  delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one âanchor dayâ per week on which their full team will be together in person.

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