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Claims System Specialist

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Zurich Australian Insurance Ltd. Full time
{"h3": "Claims System Specialist Role Overview"}

This is a challenging role that requires a strong understanding of claims operations and system functionality. As a Claims System Specialist at Zurich Australian Insurance Ltd., you will be responsible for providing operational support, business process analysis, and project management to ensure the efficient and effective processing of claims.

Key Responsibilities
  • Provide claims operational support to ensure timely and accurate processing of claims
  • Conduct business process analysis to identify areas for improvement and implement changes to enhance efficiency and quality
  • Manage claims-related projects to meet business needs and requirements
  • Monitor system-related issues and collaborate with the IT team to resolve them
  • Participate in system enhancement, process improvement, and digital projects to drive business growth and customer satisfaction
  • Perform data analysis and presentation to support business decisions
  • Responsible for performing quality checks and sampling reviews to ensure compliance with quality assurance frameworks
  • Establish and update guidelines, working instructions, and standard operating procedures to ensure consistency and quality
  • Coordinate and maintain relationships with internal stakeholders and third parties/vendors to execute projects
  • Assist in developing project plans and resource allocation to ensure timely delivery and quality outcomes
  • Monitor and track project progress to ensure delivery of projects on time and within budget
Requirements

Education: Degree with relevant experience

Experience: Minimum 5 to 10 years working experience in Insurance Industry

Key Skills/Knowledge:

  • Good communication skills – verbal and written
  • Analytical skills
  • Ability to produce high-quality work under pressure and the right attitude for work
Working with Us

Zurich Australian Insurance Ltd. is a leading insurance company that values innovation, collaboration, and customer satisfaction. As a Claims System Specialist, you will be part of a dynamic team that is committed to delivering exceptional results and driving business growth.

About Us

Zurich Australian Insurance Ltd. is a leading insurance company that provides a range of insurance products and services to individuals and businesses. We are committed to delivering exceptional customer service and driving business growth through innovation and collaboration.