Customer support specialist

3 weeks ago


Melaka, Malaysia Celcom Axiata Berhad Full time

Job Description: We are looking for a part-time Customer Support Specialist to join our team at Celcom Axiata Berhad in Malacca City, Melaka. As an Associate Level position, we require a minimum of 3 years of experience in customer support or a related field. The ideal candidate will be resourceful, passionate, and possess strong negotiation and problem-solving skills.Responsibilities:- Provide timely and accurate responses to customer inquiries through various communication channels such as phone, email, and chat- Resolve customer complaints and issues in a professional and efficient manner- Collaborate with other team members to ensure a smooth customer service experience- Maintain accurate records of customer interactions and transactions- Stay up-to-date on company products, services, and policies to provide accurate information to customersRequirements:- Bachelor's degree in Business Administration or a related field- Minimum of 3 years of customer support experience- Excellent communication skills and strong attention to detail- Ability to multitask and work in a fast-paced environment- Proficiency in Microsoft Office and CRM softwareBenefits:- Relocation allowance for eligible candidates- Paid overtime opportunities- Dental insurance coverageWorking Environment: At Celcom Axiata Berhad, we offer a flexible work environment that values adaptability and efficiency. Our team is dedicated to providing exceptional customer support while fostering a collaborative and inclusive work culture.Deadline to Apply: May 1, 2024Equal Opportunity Statement: Celcom Axiata Berhad is an equal opportunity employer and is committed to building a diverse workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment. How to apply: Apply on Grab Jobs and you will be notified if shortlisted for the job.



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