Merchant fraud quality analyst

Job Description:Quality Assurance Reviews: Conduct weekly quality checks on merchant fraud agents' performance and perform coaching to agents based on quality assessment resultsReporting and Documentation:Prepare clear and concise reports documenting findings from quality assurance reviews activities. Communicate these findings to relevant stakeholders and...

We are recruiting for a leading BPO company a Fraud Analyst for the **Japanese market** in Kuala Lumpur. **Tasks**: - Conduct proactive analysis of large datasets to identify risk factors and patterns indicative of potential fraudulent activity - Recognize emerging fraud trends, document findings, and effectively communicate them, taking the lead in...

**Job description** - Focus on appeal cases received from business line, case received from customer with proof document will send through CMS system to team analyst to decide, if possible, to release user from blacklist. - Focus on completed transaction that being flagged with high-risk flag where cases will be sent to analysts for post manual review to...

DepartmentOperations- LevelExperienced (Team Lead)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

**Card Risk Management Analyst** **-** **(**2300029G**)** Issuing - Perform outbound call to cardholder to confirm transactions or dispute handling - To handle blocking/ uplifting of blocked cards and perform card replacement - To conduct investigation on dispute cases and follow up on unauthorized transactions end to end - Work closely with various...

The Risk team designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Lalamove productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. **Responsibilities**: - Investigate and review fraud detected cases for all Lalamove...

**Job description** - Focus on appeal cases received from business line, case received from customer with proof document will send through CMS system to team analyst to decide, if possible, to release user from blacklist. - Focus on completed transaction that being flagged with high-risk flag where cases will be sent to analysts for post manual review to...

Job summaryAs a Fraud Operations Manager, you will play a critical role in safeguarding our online business from various forms of fraud and financial risks. You will be responsible for developing and implementing risk mitigation strategies, overseeing day-to-day risk operations, and ensuring the security and integrity of our operations.Job...

**Job***: JOT to update **Primary Location***: Asia-Malaysia-Bukit Jalil KL **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 10/Aug/2023, 1:23:59 AM **Unposting Date***: Ongoing **Role Responsibilities** **RESPONSIBILITIES** **Strategy** - Perform day to day data extraction activities based on business need. - Generate...

**Job description** - Focus on appeal cases received from business line, case received from customer with proof document will send through CMS system to team analyst to decide, if possible, to release user from blacklist. - Focus on completed transaction that being flagged with high-risk flag where cases will be sent to analysts for post manual review to...

**Responsibilities**: 1. Assist in the implementation of risk control strategies 2. Manage and control the risk, monitor for any red flag or alerts 3. Quality control of trading data and document summarization. **Job Requirements**: 1. Knowledge of blockchain/cryptocurrencies 2. Sensitive to numbers, responsive, decisive, strong execution, strong stress...

DepartmentOperations- LevelExperienced (Team Lead)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

**OVERALL PURPOSE OF JOB** The responsibility of the Quality Analyst performs quality inspection, documents findings by following required audit process and procedures, provides trend analysis, and participates in audit calibration processes where required **DUTIES AND RESPONSIBILITIES**: - Performs quality inspection, documents findings by following...

The project involves identifying fraudulent users/transactions by analysing the purchase pattern of the business’ customers to eliminate fraud for one of the Largest Technology giants. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet stringent TAT, productivity and a minimum monthly average...

The project involves identifying fraudulent users/transactions by analyzing the purchase pattern of the business’ customers to eliminate fraud for one of the Largest Technology giants. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet stringent TAT, Productivity and a minimum monthly average...

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join...

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join...

Kuala Lumpur Full Time About Klook Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked...

**Responsibilities**: - To support daily operations task. - Ensure merchants onboarding processing and configuration are met within turnaround time. - Ensure continuously improvement and enhancement on system as well as merchant operational processes. - Attending supports or requests on existing merchant such as payment advice, non settlement, release...

Position: Quality Analyst - Customer Service (Airlines, Ticketing, Travel & Tours) - BPO Location: Kuala Lumpur, Malaysia Joining date: Sept 1 year experience in Quality Analysis in CS is a Must Relocation costs and paper work will be catered for by Client **Position Overview**: **Responsibilities**: - Analyze customer service interactions for adherence...