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Merchant Risk Lead

2 months ago

Kuala Lumpur, Malaysia Shopee Full time

DepartmentOperations- LevelExperienced (Team Lead)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Lead and manage the end-to-end merchant onboarding process, including due diligence, risk assessment, and approval procedures.
- Develop and implement effective fraud prevention strategies and tools to detect and prevent fraudulent activities across merchant accounts.
- Conduct comprehensive risk assessments on new and existing merchants to evaluate their compliance with industry standards and regulatory guidelines.
- Monitor transactional data and patterns to identify potential fraudulent activities and take proactive measures to mitigate risks.
- Collaborate with internal teams, including Compliance, Legal, and Operations, to ensure alignment with risk management policies and procedures.
- Analyze industry trends and emerging threats to continuously enhance fraud prevention strategies and stay ahead of evolving risks.
- Provide leadership and guidance to the Merchant Risk team, fostering a culture of accountability, integrity, and continuous improvement.
- Prepare and present reports, metrics, and insights related to merchant risk management to senior management and stakeholders.

**Requirements**:

- Bachelor's degree in Risk Management or related field. Master's degree or professional certifications (e.g., CAMS, CFE) are a plus.
- Minimum of 5 years of experience in merchant risk management, with a focus on merchant onboarding and fraud prevention in the Financial Services sector.
- Strong understanding of regulatory requirements, compliance standards, and best practices related to merchant services and payment processing.
- Proven track record of developing and implementing effective risk mitigation strategies and fraud detection tools.
- Excellent analytical skills with the ability to interpret complex data, identify trends, and make data-driven decisions.
- Strong leadership and communication skills, with the ability to collaborate effectively across teams and influence stakeholders at all levels.
- Experience working with risk management systems, fraud detection software, and data analytics tools.
- Ability to thrive in a fast-paced and dynamic environment, with a proactive and solution-oriented mindset.

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