Snr Spclst, Merchant Prop

2 months ago

Kuala Lumpur, Malaysia RHB Banking Group Full time

Working Hour
- Regular Hours
- Monday - Friday- Business Area
- Community Banking- Location
- Malaysia - Kuala Lumpur- Description

**Primary Objective**:

- Identify and develop merchant acceptance solutions to address full range of end user payment acceptance requirements
- Understand customer journey from payment acceptance perspective to contribute to the overall goal and to take the product to market
- To modify merchant acceptance solutions, products and services in terms of pricing, features and risk characteristics
- Formulate product strategy in identifying opportunities towards extending the business and product value chain for retail and online businesses.
- Fulfill the product roadmap in terms of payment acquiring journey

**Key Responsibilities**:
**FUNCTIONAL KNOWLEDGE**

**Planning & Development**:

- Develop product strategy based on consumer payment trend and industry demand
- Leads the formation of a product starting from the initial idea to the sale of the final product.
- Involve in strategic discussion to develop business development roadmap, pricing and marketing strategy for growth of cards acquiring market share
- Ensure the merchant product stay competitive and to keep up with the changes and trends in the market
- Implement key initiatives with the new acceptance touchpoints
- Identify, plan and execute campaigns for cards merchants to accelerate the growth of payment transactions volume
- Introduce new product and services to assist the growth of both Retail Merchants and Online Merchants.
- Support bank wide cross-selling initiatives from acquiring business perspective, eg Jompay, Duitnow, RPP, FPX, C/A, credit cards, and Reflex.
- To be able to translate strategy into marketing and business action plan

**Cross Functional Collaboration**:

- Maintain relationship and engagement with both internal and external stakeholders
- Liaise with related industry stakeholders for the launch and implementation of new payment acceptance products and services
- Support all bank wide initiatives and activities related to payment acquiring.
- To develop effective relationships with relevant external organizations, government agencies, associations, corporations and potential partners.
- Co-ordinate and participate in current business growth proposals entered by Banks to both new and existing customers.
- Analyze merchants’ business needs and communicate agreed upon scope of work between internal stakeholders and merchants appropriately.
- To manage engagement opportunity with merchants and business partners.

**BUSINESS EXPERTISE**
- Business presentation and negotiation skills
- Project management skill
- External link with strong contact in various industries
- Develop and maintain good term with external and internal client

**TEAMWORK**:

- Strong team work and committed with job scope

**PROBLEM SOLVING**
- Managing sales channel and resolve issue
- Dealing with system provider and IT project team to resolve the issue

**INTERPERSONAL SKILLS**:

- Pleasant, sharp and analytical thinking
- Strong communication skills
- Multi-tasking and able to work under pressure
- Requirements

**Requirements**:
Bachelor Degree - Marketing / Business / Economics /Finance degree or related Banking diploma..

Minimum 7-10 years relevant experience
- Good effective communication
- Project management skills
- Good presentation skills
- Problem Solving
- Strategy and Planning
- Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

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