Snr Spclst

8 months ago

Kuala Lumpur, Malaysia RHB Banking Group Full time

Working Hour
- Regular Hours
- Monday - Friday- Business Area
- Asset Management- Location
- Malaysia - Kuala Lumpur- Description

**Primary Objective**:

- Serving trustees retail customers by developing and providing best in class products and services
- Management of agents and business partners to ensure high quality standards and enhanced customer experience
- Optimise existing end-to-end customer journeys and improve the customer experience. Ensure consistency in journey design when multiple squads impact the same customer journey

**Key Responsibilities**:

- Optimize existing end to end customer journeys and improve the customer experience
- Tracking of agents sales performance for agent's KPI monitoring and onward communication with agents
- Management of agents including product knowledge, form filling, checking of form submission, trust structuring and promotion of RHBT products and services
- Joint fieldwork with agents to assist in closing the deal which include consultation with potential client especially if it is a high profile case or in the event the agent has yet to familiarize RHBT products and services
- Management of business partners, ie. insurance/takaful operator, Financial Advisory company, Banks. Supporting them on training, joint fieldwork and roadshows
- Provide coaching and advice to squad members
- Management of hiring of quality agents and business partners
- Monitoring of sales performance and KPIs of agents
- Providing good support and assistance to business partners
- Liaising with internal and external stakeholders to perform business effectively
- Follow up with direct clients by providing necessary services i.e. consultation, proposal, form filling etc.
- Participate in roadshows organized with internal stakeholders or collaborative partners
- Monitoring of campaign activities to increase the sales of products and services
- Development or enhancement of new products and services to further complete product offerings
- Provide training on products to new and existing agents, including preparation of training materials
- Support Squad Lead to ensure alignment to journey vision and key goals
- Together with Squad Lead, plan for operationalization and scaling up developed solutions
- Bring product related and frontline process and customer related knowledge to the team
- Ensure delivery of journey against budget
- Test prototypes with customers
- Responsible for collating data, interviews customers, and conducting research to support design and enhancements to journey
- Requirements

**Requirements:
- Presentation & communication skills
- Stakeholder management & engagement
- Planning skills
- Design thinking
- Able to empower teams & make decisions effectively
- Ability to delegate work effectively
- Well informed on the developments in the relevant domain
- Understanding of key bank processes
- Good problem solving and analytical skills
- Innovative and creative thinking
- Ability to communicate with various levels across the organization (i.e., senior leadership, etc.,)
- Ability to collaborate with squad members & Squad Leads
- Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

  • Snr Customer Analytics Spclst

    6 months ago

    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Community Banking- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Produce analytical deliverables using SAS/ Analytics Tools and drive analytics adoption and execution effectiveness with Tribes members. - Assist Squad Lead to build and nurture data driven culture...

  • Snr Spclst, Regulatory Rprting

    8 months ago

    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Compliance- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Assurance to Board and Senior Management on the Bank’s level of compliance to regulatory requirements - Monitor and detect compliance inadequacies - Reporting of regulatory non-compliance incident to BNM -...

  • Snr Spclst, Family Protection

    4 months ago

    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours Monday - Friday- Business Area - Insurance- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Optimise existing end-to-end customer journeys and improve the customer experience. Ensure consistency in journey design when multiple squads impact the same customer journey - Lead the overall ideation and...

  • Snr Spclst, Cntrl Tstng

    6 months ago

    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Compliance- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Successfully deliver and operationalisation the AML CFT requirement and support uplift of RHB’s group wide AML/CFT capabilites, includes the overarching operating model, people, processes and systems. -...

  • Snr Spclst, Prdct Prcng

    6 months ago

    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Insurance- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: To achieve Company’s financial targets and corporate objectives through innovative product pricing and business insights from portfolio analysis and experience study. **Key Responsibilities**: - To develop...

  • Snr Spclst, Aml Advsry

    3 months ago

    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours Monday - Friday- Business Area - Compliance- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Design the AML/CFT group-wide policy to strengthen the risk management of AML/CFT of the group and seek to achieve effective compliance as well as operational efficiencies. - Develop Policy befitting...

  • Snr Spclst,aml Review(Bizunit)

    7 months ago

    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Compliance- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Responsible for management of team members within the team, facilitating workflow and capacity management at team-level. Coach those within their team and help them to develop their careers. Resolve escalated...

  • Snr Spclst, Sme

    3 months ago

    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours Monday - Friday- Business Area - Insurance- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - To target profitable SME business with innovative and unique products. - To build a Production Underwriting team capable of capturing Banca business by providing an immediate and professional assessment of...

  • Snr Spclst, Comp Review T2

    7 months ago

    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Compliance- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: To assist in providing assurance to Board and Senior Management on the Bank’s level of compliance to regulatory requirements **Key Responsibilities**: - Assist in formulation of scope of review for compliance...

  • Snr Spclst, Br

    7 months ago

    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Community Banking- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: Provide support on operational matters to branches. Process request from branches on operations **Key Responsibilities**: Assess request for opening Special Account from branches. Participate and value...

  • Snr Spclst, Tb Sme

    8 months ago

    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Responsible to grow market share and transaction banking business of assigned portfolio (existing and new). - Accountable for enhanced usage and promote cross-selling of TB products & services with assigned portfolio. - To...

  • Snr Spclst, Aml QA

    7 months ago

    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Compliance- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Responsible for management of team members within the team, facilitating workflow and capacity management at team-level. Coach those within their team and help them to develop their careers. Resolve escalated...