Associate, Merchant Success

2 months ago


Kuala Lumpur, Malaysia Klook Full time

Kuala Lumpur
Full Time

About Klook

Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?

It certainly is for our international community of over 1,200 employees, based in over 20 locations globally Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?

**What you will do**:
Onboard new properties for hotel stays and providing ongoing operational support to our merchants such as updates to content, campaigns, inventory, policies, etc.

Act as the face of the company by supporting our partners with a customer-driven, and sales-oriented mindset by providing solutions to overcome problems as well as to move their business forward.

Communicate and collaborate effectively with various stakeholders - from your business development colleagues, to the content, tech, finance teams, and of course, our all important merchants.

Make an impact by identifying areas for improvement across different processes and systems.

**What you will need**:
Bachelor's Degree or above

Ability to execute under pressure and against tight schedules

Strive for high quality and timeliness in your output

Work proactively and well both independently, and in teams

Tech-savvy, ideally with a passion for travel

Open, agile, detail-oriented, and willing to adapt to fast changes

Fluent spoken and written English

Fluent spoken and written Chinese is a plus

Operations, content creation and/or account management experience would be a plus

Exposure to content management and CRM systems would be a plus

Work experience in a multicultural, cross-functional, or start-up environment would be a plus

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.



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