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Manager, Merchant Portfolio Management

1 month ago

Kuala Lumpur, Malaysia Hong Leong Bank Full time

Manager, Merchant Portfolio Management

**If you are looking to excel and make a difference, take a closer look at us...**

**Key Responsibilities**:
**Strategic Planning**
- Develop the Bank's strategic and tactical plans for payments merchant portfolio management and optimisation initiatives. This include initiatives to increase revenue per merchant, product holdings per merchant, activation of dormant customers, proactive churn retention and deepening relationships
- Develop and maintain the standard operating procedures for the merchant portfolio management operations and activities
- Work with the analytics team to conduct merchant cohort analysis to understand their behaviours such as transactional activities, profitability, and seasonality

**Portfolio Management**
- Transform customer and market insights into actions such as target customer identification, needs-product/solution mapping, preparing campaign/engagement toolkits, and customising commercial offers for execution
- Align with product/business teams to ensure product, marketing, and distribution strategies with our portfolio management plans at the individual merchant and portfolio levels
- Lead and manage a team to proactively manage the Bank's merchant portfolio to deliver results-driven solutions
- Execute the portfolio customer engagement activities across channels, continuously fine tuning ways to maximise customer engagement via the right channel, right time and right approach
- Perform post execution analysis on what worked, what didn't, lessons learnt and how could we do better to better improve our subsequent portfolio optimisation initiatives
- Create and maintain weekly, monthly, and quarterly merchant portfolio performance monitoring dashboards based on key performance indicators (KPIs)

**Job Requirements**:

- 5 years and above relevant work experience in payments, merchant services, merchant acquiring, portfolio management, business development, product management, solution based selling, marketing
- Strong commercial acumen with proven track records in establishing successful partnerships with the ability to conceptualise venture ideas and execute various forms of partnership models
- Previous experience in payments, fintech, wallets, point of sale (POS),merchant acquiring solutions would be an advantage

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

Job ID JR0000017211

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