Manager, Merchant Portfolio Management
6 months ago
Manager, Merchant Portfolio Management
**If you are looking to excel and make a difference, take a closer look at us...**
**Key Responsibilities**:
**Strategic Planning**
- Develop the Bank's strategic and tactical plans for payments merchant portfolio management and optimisation initiatives. This include initiatives to increase revenue per merchant, product holdings per merchant, activation of dormant customers, proactive churn retention and deepening relationships
- Develop and maintain the standard operating procedures for the merchant portfolio management operations and activities
- Work with the analytics team to conduct merchant cohort analysis to understand their behaviours such as transactional activities, profitability, and seasonality
**Portfolio Management**
- Transform customer and market insights into actions such as target customer identification, needs-product/solution mapping, preparing campaign/engagement toolkits, and customising commercial offers for execution
- Align with product/business teams to ensure product, marketing, and distribution strategies with our portfolio management plans at the individual merchant and portfolio levels
- Lead and manage a team to proactively manage the Bank's merchant portfolio to deliver results-driven solutions
- Execute the portfolio customer engagement activities across channels, continuously fine tuning ways to maximise customer engagement via the right channel, right time and right approach
- Perform post execution analysis on what worked, what didn't, lessons learnt and how could we do better to better improve our subsequent portfolio optimisation initiatives
- Create and maintain weekly, monthly, and quarterly merchant portfolio performance monitoring dashboards based on key performance indicators (KPIs)
**Job Requirements**:
- 5 years and above relevant work experience in payments, merchant services, merchant acquiring, portfolio management, business development, product management, solution based selling, marketing
- Strong commercial acumen with proven track records in establishing successful partnerships with the ability to conceptualise venture ideas and execute various forms of partnership models
- Previous experience in payments, fintech, wallets, point of sale (POS),merchant acquiring solutions would be an advantage
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
Job ID JR0000017211
-
Manager, Merchant Portfolio Management
6 months ago
Kuala Lumpur, Malaysia Hong Leong Bank Full timeIf you are looking to excel and make a difference, take a closer look at us Key Responsibilities: Strategic Planning - Develop the Bank’s strategic and tactical plans for payments merchant portfolio management and optimisation initiatives. This include initiatives to increase revenue per merchant, product holdings per merchant, activation of dormant...
-
Executive, Merchant Activation
6 months ago
Kuala Lumpur, Malaysia Hong Leong Bank Full timeExecutive, Merchant Activation & Portfolio Management, Payments & Merchants **If you are looking to excel and make a difference, take a closer look at us...** - Design, implement, execute, evaluate and monitor on activation strategies and campaigns. - To take up and manage special handling requests from non-tagged existing accounts. - Review and analyse...
-
Sme Portfolio Management Executive
5 months ago
Kuala Lumpur, Malaysia Global Payments (Beamery) Full time**Description**: The job holder is responsible for managing key accounts allocated to him/her, to achieve sales, revenue and retention targets. The jobholder is required to actively monitor the services and develop relationships with these merchants and maximize new business and cross sell opportunities and to deepen the merchant relationship with GP. The...
-
Sme Portfolio Management Executive
5 months ago
Kuala Lumpur, Malaysia Global Payments Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
-
Sme Portfolio Management Executive
5 months ago
Kuala Lumpur, Malaysia Global Payments (Beamery) Full time**Description**: **Areas of Responsibility** - **Monitoring and reviewing sales performance indicators, particularly productivity and profitability of SME merchants, identify out-of trend performance and develop remedial measures to address them** - **Maintaining personal contact of SME merchants and ensuring merchants’ feedback and needs are heard and...
-
Executive, Merchant Activation
7 months ago
Kuala Lumpur, Malaysia Hong Leong Bank Full timeIf you are looking to excel and make a difference, take a closer look at us **Job Description**: - Design, implement, execute, evaluate and monitor on activation strategies and campaigns.- To take up and manage special handling requests from non-tagged existing accounts.- Review and analyse merchant base regularly on inactive merchants.- Work closely with...
-
Sme Portfolio Management Executive
5 months ago
Kuala Lumpur, Malaysia Global Payments Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
-
Manager, Merchant Channel Management
6 months ago
Kuala Lumpur, Malaysia Hong Leong Bank Full timeManager, Merchant Channel Management **If you are looking to excel and make a difference, take a closer look at us...** **Functional (job responsibilities)** - Develop and implement tactical incentive campaigns to internal sales channel - Perform evaluation, financial analysis, and recommendation on merchant business, projects and campaigns. - Work closely...
-
Merchant Relationship Manager
5 months ago
Kuala Lumpur, Malaysia TalentTag Asia Full time1. Work in fast growing multi-national Fintech company with strong presence in Worldwide. 2. Great career exposure and development opportunity. 3. Good remuneration. 1. Build strong relationships with key merchant partners to enable business growth 2. Partner with key merchants to strengthen business fundamentals and drive strategic goals, including but not...
-
Assistant Manager, Merchant Technical Support
5 months ago
Kuala Lumpur, Malaysia Hong Leong Bank Full timeIf you are looking to excel and make a difference, take a closer look at us Job Responsibility Production Issue Troubleshooting- To provide first or second level technical support for all merchant acquiring systems (eg. EDC terminals, payment gateway, host, auto billing system, etc) related production issues, and to work closely with internal IT and/or...
-
Ka Account Manager
5 months ago
Kuala Lumpur, Malaysia TalentTag Asia Full time1. Work in fast growing multi-national Fintech company with strong presence in Worldwide. 2. Great career exposure and development opportunity. 3. Good remuneration. 1. A fundamental component of the merchant service team, serving a portfolio of large and strategically important merchants and partners in each market. 2. Provide account management support in...
-
Portfolio Manager
6 months ago
Kuala Lumpur, Malaysia AIA Full timeFIND YOUR 'BETTER' AT AIA - We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us._ - We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can...
-
Account Manager
6 months ago
Kuala Lumpur, Malaysia ShopBack Full time**ABOUT US** The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 40 million shoppers across 11 markets. ShopBack Malaysia, a key regional hub, offers a unique platform for career growth, innovation, and collaboration with regional opportunities across Finance, Operations, Creative Design, Marketing, and...
-
Merchant Success Executive
5 months ago
Kuala Lumpur, Malaysia Qashier Pte Ltd Full timeMerchant Success Executive About the job Merchant Success Executive Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data? **Qashier is looking for an amazing Merchant Success Executive to support our growth!** We are a dynamic and fast growing team that is excited about commerce, retail and payments, and...
-
Manager, Portfolio Management
6 months ago
Kuala Lumpur, Malaysia CapitaLand Full timeAbout Us CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries. **Job Description**: - Oversee and ensure the implementation of the...
-
Merchant Renewal Specialist
3 months ago
Kuala Lumpur, Malaysia Qashier Pte Ltd Full timeMerchant Renewal Specialist About the job Merchant Renewal Specialist Want to be part of the fastest-growing startup that is at the intersection of Retail, Fintech, and Data? Want to be part of the fastest-growing startup at the intersection of Retail, Fintech, and Data? Qashier is looking for a **Merchant Renewal Specialist** to support our growth! We...
-
Spclst, Merchant Prop
5 months ago
Kuala Lumpur, Malaysia RHB Banking Group Full timeWorking Hour - Regular Hours - Monday - Friday- Business Area - Community Banking- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Identify and develop merchant acceptance solutions to address full range of end user payment acceptance requirements - Understand customer journey from payment acceptance perspective to contribute to...
-
Key Account Manager
6 months ago
Kuala Lumpur, Malaysia TalentTag Asia Full time1. Work in fast growing multi-national Fintech company with strong presence in Worldwide. 2. Great career exposure and development opportunity. 3. Good remuneration. - The Key Account Manager position is a fundamental component of the sales team, responsible for both the acquisition of new merchants and nurturing their existing portfolio. By penetrating deep...
-
Sales Manager
6 months ago
Kuala Lumpur, Malaysia ELITEZ & ASSOCIATES PTE. LTD. Full timeResponsibilities - Identify potential F&B merchant acquisition opportunities aligned with the company's business growth and expansion strategy. - Conduct market research to analyze industry trends, competitive landscape, and customer preferences to identify potential target merchants. - Build and maintain a strong pipeline of potential merchant partners...
-
Team Lead
5 months ago
Kuala Lumpur, Malaysia Qashier Pte Ltd Full timeTeam Lead (Merchant Success) About the job Team Lead (Merchant Success) Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data? **Qashier is looking for an amazing Team Lead (Merchant Success) to support our growth!** We are a dynamic and fast growing team that is excited about commerce, retail and...