Merchant Success Executive

2 weeks ago


Kuala Lumpur, Malaysia COOX Kitchen Full time

Responsibilities:

- On-board and train new merchants
- Build & strengthen relationships with base & middle tier merchants to help them grow their business
- Address, resolve, and record any clients issues that arise pertaining to business growth and general account satisfaction
- Coordinate and train all new merchants to onboard them in an efficient and streamlined manner
- Handle all customer related enquiries with comprehensive knowledge of the company’s business model
- Assist in product development of the new product we will put into production based on the learnings from the experiments
- Help pivot the experiments until we achieve product-market fit

**Requirements**:

- 3 years of relevant working experience in digital marketing / ads sales / account management
- High adaptability to work in a fast-paced environment
- Strong project management skills and ability to adhere to tight timelines
- Meticulous and detail-oriented
- Can-do attitude with positive mindset
- The hunger to learn new things & continuously self-learn to be updated with the industry happenings
- Ability to communicate easily with partners of all sizes
- A love of technical things and working knowledge of the fast-paced start-up world

**Salary**: RM1,800.00 - RM3,200.00 per month

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Rotational shift



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