Associate, Merchant Success

2 weeks ago


Kuala Lumpur, Malaysia Klook Full time

Kuala Lumpur
Full Time

About Klook

Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?

It certainly is for our international community of over 1,200 employees, based in over 20 locations globally Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?

**What you will do**:
Onboard new properties for hotel stays and providing ongoing operational support to our merchants such as updates to content, campaigns, inventory, policies, etc.

Act as the face of the company by supporting our partners with a customer-driven, and sales-oriented mindset by providing solutions to overcome problems as well as to move their business forward.

Communicate and collaborate effectively with various stakeholders - from your business development colleagues, to the content, tech, finance teams, and of course, our all important merchants.

Make an impact by identifying areas for improvement across different processes and systems.

**What you will need**:
Bachelor's Degree or above

Ability to execute under pressure and against tight schedules

Strive for high quality and timeliness in your output

Work proactively and well both independently, and in teams

Tech-savvy, ideally with a passion for travel

Open, agile, detail-oriented, and willing to adapt to fast changes

Fluent spoken and written English

Fluent spoken and written Chinese is a plus

Operations, content creation and/or account management experience would be a plus

Exposure to content management and CRM systems would be a plus

Work experience in a multicultural, cross-functional, or start-up environment would be a plus

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.



  • Kuala Lumpur, Malaysia Qashier Pte Ltd Full time

    Merchant Success Executive About the job Merchant Success Executive Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data? **Qashier is looking for an amazing Merchant Success Executive to support our growth!** We are a dynamic and fast growing team that is excited about commerce, retail and payments, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    Merchant Planning Associate (BI & Planning) - Shopee FoodShopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia3 days ago Be among the first 25 applicantsOversee merchant investments and pinpoint better opportunities.Track the Merchant dashboard to identify functional or product gaps and initiate transformational projects or initiatives.Design and...


  • Kuala Lumpur, Malaysia Klook Full time

    **About Klook** Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel...


  • Kuala Lumpur, Malaysia COOX Kitchen Full time

    Responsibilities: - On-board and train new merchants - Build & strengthen relationships with base & middle tier merchants to help them grow their business - Address, resolve, and record any clients issues that arise pertaining to business growth and general account satisfaction - Coordinate and train all new merchants to onboard them in an efficient and...


  • Kuala Lumpur, Malaysia Klook Full time

    At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    About The TeamAs Merchant Onboarding Specialist, you will be responsible to assist and ensure ongoing compliance with regulatory requirements. This role requires a strong understanding of regulatory compliance, risk assessment, and operational efficiency to ensure a seamless onboarding experience while mitigating potential risk.Job DescriptionCollecting and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ShopBack group Full time

    We're seeking a Merchant Acquisition Director to join our team at ShopBack Group. As a key member of our business development team, you'll be responsible for driving growth and expansion in our payment platform.Your main focus will be on expanding our merchant network, increasing adoption, and shaping our market presence. To achieve this, you'll develop and...


  • Kuala Lumpur, Malaysia Qashier Pte Ltd Full time

    Merchant Renewal Specialist About the job Merchant Renewal Specialist Want to be part of the fastest-growing startup that is at the intersection of Retail, Fintech, and Data? Want to be part of the fastest-growing startup at the intersection of Retail, Fintech, and Data? Qashier is looking for a **Merchant Renewal Specialist** to support our growth! We...


  • Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Community Banking- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Identify and develop merchant acceptance solutions to address full range of end user payment acceptance requirements - Understand customer journey from payment acceptance perspective to contribute to...


  • Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us Key Responsibilities: Strategic Planning - Develop the Bank’s strategic and tactical plans for payments merchant portfolio management and optimisation initiatives. This include initiatives to increase revenue per merchant, product holdings per merchant, activation of dormant...

  • Global Merchant

    17 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia American Express Full time

    You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...

  • Global Merchant

    17 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia American Express Full time

    Global Merchant & Partner Technical Servicing AnalystYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ocard Rewards & Loyalty (M) Sdn Bhd Full time

    About the RoleOcard Rewards & Loyalty (M) Sdn Bhd is a leading provider of loyalty and rewards solutions. We are seeking a Client Success Representative to join our team, responsible for ensuring the successful onboarding and training of merchants who have joined our program.Main ObjectivesCoordinate with the Business Development team to activate new...


  • Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time

    Job SummaryWe are seeking a highly skilled Merchant Sales Relationship Manager to join our team. The successful candidate will be responsible for growing sales from various channels within their assigned portfolio.This role includes:BUILDING STRONG RELATIONSHIPS WITH MERCHANTS TO ACQUIRE NEW ACCOUNTS AND PREVENT ATTRITION.WORKING CLOSELY WITH THE CFS AND...


  • Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us Job Responsibilities: - Identify, negotiate and secure opportunities for merchant partnerships - Identify opportunities for campaigns (seasonal, from partnerships) that are aligned with business objectives. Execute campaign from end to end e.g. aligning objectives, securing...


  • Kuala Lumpur, Malaysia TalentTag Asia Full time

    1. Work in fast growing multi-national Fintech company with strong presence in Worldwide. 2. Great career exposure and development opportunity. 3. Good remuneration. 1. Build strong relationships with key merchant partners to enable business growth 2. Partner with key merchants to strengthen business fundamentals and drive strategic goals, including but not...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Qashier Pte Ltd Full time

    About the Role:As a Customer Support Specialist at Qashier Pte Ltd, you will be responsible for delivering exceptional customer experiences, resolving complex technical issues, and collaborating with our merchants to drive business growth. This is a fantastic opportunity to join a dynamic startup and make a real impact on the retail and fintech...


  • Kuala Lumpur, Kuala Lumpur, Malaysia American Express Full time

    You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...


  • Kuala Lumpur, Malaysia Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    We are seeking a talented and motivated individual to join our SeaMoney / ShopeePay team as a Business Development Associate. As a key member of our team, you will play a critical role in expanding our partnerships and driving the adoption of ShopeePay and other fintech solutions.Key Responsibilities:You will identify and acquire new merchants and business...