Merchant Financial Research Analyst

3 months ago

Kuala Lumpur, Malaysia Amex Full time

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day and grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

**How will you make an impact in this role?**

Responsible for servicing clients with merchant accounts to secure the settlement of the account. This potentially covers the setup, maintenance, linkage and payments of merchant accounts.
- Assist Merchants with completing servicing requests
- Collaborate with multiple Merchant and Payment teams to tailor servicing strategies that meet Merchant needs
- Resolve complex/escalated service requests with precision and urgency
- Proactively identify procedural/operational opportunities and implement solutions that lead to improved Merchant journeys and satisfaction
- Assist Merchants with their operational needs by offering a variety of American Express payment products/services
- Lead and/or participate in special projects required to support Merchant’s key business objectives

**Minimum/Preferred Qualifications**
- An ability to analyze data effectively and implement changes to reduce demand.
- Strong knowledge and belief in growth mindset, highly accountable and intrinsically motivated.
- Must understand Customer First ethos and the American Express brand and products.
- Solid understanding of Merchant Servicing highly desired.
- Excellent problem solving, time management and organizational skills.
- Excellent communication skills as well as proven verbal & written communication skills.
- Must have a high degree of attention to details with very good sense of ownership and good decision making skills.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid or onsite arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

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