Merchant Success Executive

4 months ago


Kuala Lumpur, Malaysia Qashier Pte Ltd Full time

Merchant Success Executive

About the job Merchant Success Executive

Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data?

**Qashier is looking for an amazing Merchant Success Executive to support our growth**

We are a dynamic and fast growing team that is excited about commerce, retail and payments, and the opportunity to transform these industries with data and technology.

**We are looking for passionate individuals that can spearhead the growth of the company through optimizing revenue growth and retention with our existing merchants. **If you have knowledge and/or keen interest in the area of point of sale, payment systems, account management and B2B sales, this role might be for you.

Key Responsibilities
- **E**nhance **the relationship **with existing merchants by proposing solutions that meet their objectives.
- **Leverage upsell and renewal opportunities**: Youll be advising merchants on new features and use cases within our platform to drive upsell opportunities into new features or higher subscriptions and convert existing customers to annual subscriptions.
- **Expand and grow payment volumes**: You will leverage data to identify opportunities to further grow payment volumes for us and our merchants.
- **Churn management**:Understand patterns and data to predict potential churn trends and come up with stop gap measures.
- **Troubleshooting potential issues **that may arise on the merchants end. Work closely with the product development team on IT related issues.
- Experience in B2B/IT sales or account management/customer success experience.
- Passionate about technology, fintech and the F&B and retail space
- Strong interpersonal skills with good bilingual oral skills and readiness to go the extra mile for our merchants (local languages)
- Highly driven and energetic individuals with a strong willingness to learn
- Independent and driven
- A keen attention to detail
- Analytical thinking/troubleshooting skills

**Why Join Qashier? **Join Qashier, a fast-growing startup with an innovative platform transforming the retail and F&B industries. You'll play a crucial role in driving growth and decision-making while enjoying fantastic learning and development opportunities within our tight-knit team. Make a strong impact by collaborating with teams and markets to achieve business objectives and create an impact across the board.

**About Us**

Job ID QY79WR89


  • Team Lead

    3 months ago


    Kuala Lumpur, Malaysia Qashier Pte Ltd Full time

    Team Lead (Merchant Success) About the job Team Lead (Merchant Success) Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data? **Qashier is looking for an amazing Team Lead (Merchant Success) to support our growth!** We are a dynamic and fast growing team that is excited about commerce, retail and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Qashier Pte Ltd Full time

    About the JobQashier Pte Ltd is seeking an experienced Merchant Success Team Lead to join our dynamic team. As a key member of our sales team, you will be responsible for driving revenue growth and retention through effective leadership and strategic planning.Key ResponsibilitiesLeadership and Strategy: Develop and implement action plans to achieve/exceed...


  • Kuala Lumpur, Malaysia Klook Full time

    Kuala Lumpur Full Time About Klook Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked...


  • Jalan Kerinchi , Kuala Lumpur Kuala Lumpur Malaysia Aeon Credit Service (M) Berhad Full time

    To monitor merchant sales performanceTo identify and develop new account.To create and build up good relationship between organization and merchant to create loyalty business partner.To handle merchant / customer complain and feedback to management for operation improvement.To gather market information such as competitor activities and customer behavior.To...


  • Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Manager, Merchant Portfolio Management **If you are looking to excel and make a difference, take a closer look at us...** **Key Responsibilities**: **Strategic Planning** - Develop the Bank's strategic and tactical plans for payments merchant portfolio management and optimisation initiatives. This include initiatives to increase revenue per merchant,...


  • Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us Key Responsibilities: Strategic Planning - Develop the Bank’s strategic and tactical plans for payments merchant portfolio management and optimisation initiatives. This include initiatives to increase revenue per merchant, product holdings per merchant, activation of dormant...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Berhad Full time

    Job SummaryThis role is responsible for managing the Bank's payments merchant portfolio strategically. The ideal candidate will have a strong commercial acumen and proven track records in establishing successful partnerships.Key ResponsibilitiesStrategic PlanningDevelop the Bank's strategic and tactical plans for payments merchant portfolio management and...

  • Portfolio Manager

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Berhad Full time

    {"h1": "Portfolio Manager - Payments Merchant", "p": "As a Portfolio Manager - Payments Merchant, you will be responsible for managing the Bank's payments merchant portfolio strategically. This involves transforming insights into actions, leading a team, and optimizing customer engagement through analytics. You will develop the Bank's strategic and tactical...


  • Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Executive, Merchant Activation & Portfolio Management, Payments & Merchants **If you are looking to excel and make a difference, take a closer look at us...** - Design, implement, execute, evaluate and monitor on activation strategies and campaigns. - To take up and manage special handling requests from non-tagged existing accounts. - Review and analyse...


  • Kuala Lumpur, Malaysia TalentTag Asia Full time

    1. Work in fast growing multi-national Fintech company with strong presence in Worldwide. 2. Great career exposure and development opportunity. 3. Good remuneration. 1. Build strong relationships with key merchant partners to enable business growth 2. Partner with key merchants to strengthen business fundamentals and drive strategic goals, including but not...


  • Jalan Kerinchi 8, Kuala Lumpur Kuala Lumpur Malaysia 59200 Aeon Credit Service (M) Berhad Full time

    To monitor merchant sales performanceTo identify and develop new account.To create and build up good relationship between organization and merchant to create loyalty business partner.To handle merchant / customer complain and feedback to management for operation improvement.To gather market information such as competitor activities and customer behavior.To...


  • Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us **Job Description**: - Design, implement, execute, evaluate and monitor on activation strategies and campaigns.- To take up and manage special handling requests from non-tagged existing accounts.- Review and analyse merchant base regularly on inactive merchants.- Work closely with...


  • Kuala Lumpur, Malaysia Qashier Pte Ltd Full time

    Merchant Renewal Specialist About the job Merchant Renewal Specialist Want to be part of the fastest-growing startup that is at the intersection of Retail, Fintech, and Data? Want to be part of the fastest-growing startup at the intersection of Retail, Fintech, and Data? Qashier is looking for a **Merchant Renewal Specialist** to support our growth! We...


  • Kuala Lumpur, Malaysia FINEXUS GROUP Full time

    **Responsibilities**: - Generate, maintain and increase business opportunities with existing merchants. - Prepare reports as required regarding business development including market comparison analysis, business opportunities, recommendations, etc. - Liaise with Merchant Recruitment Agents and monitor submission progress with BPO merchant team - Provide...

  • Spclst, Merchant Prop

    3 months ago


    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Community Banking- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Identify and develop merchant acceptance solutions to address full range of end user payment acceptance requirements - Understand customer journey from payment acceptance perspective to contribute to...


  • Kuala Lumpur, Malaysia MediaQuiz Marketing Solution Sdn Bhd Full time

    Requirements - Fresh graduates are encouraged to apply. - Min SPM & above - Able to start work immediately **Responsibilities**: - Inside sales associate, approached and assisted customers through the merchant acquisition process - Introduce the project and recommend the company services based on customer needs and desires, answered questions throughout...


  • Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Community Banking- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Identify and develop merchant acceptance solutions to address full range of end user payment acceptance requirements - Understand customer journey from payment acceptance perspective to contribute to...


  • Kuala Lumpur, Malaysia MediaQuiz Marketing Solution Sdn Bhd Full time

    Requirements - Fresh graduates are encouraged to apply. - At least 2 years of working experience in Merchant Acquisition, Sales & Marketing or Tourism related of fields - Min SPM & above - Able to start work immediately **Responsibilities**: - Manage internal sales team and committed to fulfil the monthly and annual targets. - Assist and guide sales...

  • Merchant Performance

    3 weeks ago


    Kuala Lumpur, Malaysia Shopee Full time

    Department Operations- LevelEntry Level- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...


  • Kuala Lumpur, Malaysia American Express Full time

    Business Relationship Consultant - Merchant Servicing (SG & ANZ market) **You Lead the Way. We've Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers,...