Merchant Support Specialist
2 days ago
Analyse the performance of Merchant Partners based on KPIs
- Maintain a sense of ownership, with a strong attention to detail.
- Act as point of contact for Merchant Partners (our customers) to forge strong relationships and increase loyalty and retention.
- Serve as a Merchant advocate for problem resolution.
- Function as a training resource for Merchant Partners on systems use, systems updates, contract discussions, payment discussions, etc.
- Assist onboarding of new Merchant Partners - training, FAQs, issue resolution, etc.
- Input timely documentation of calls, discussions, and escalations, creating transparency of Merchants and conversation history among peers.
- Bridge communication with merchant and service provider on related packages.
- Any other jobs that may assigned by Management from time to time
**Job Types**: Full-time, Permanent
**Salary**: RM3,000.00 - RM4,000.00 per month
**Benefits**:
- Maternity leave
Schedule:
- Monday to Friday
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