Senior Manager, SME Merchant Development

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Touch 'n Go Group Full time
Senior Manager, SME Merchant Development | TNG Digital

Job Responsibilities:

  • Lead and oversee all roles and functions of SME Development and Support Team
  • Account and Project Management (SME merchant acquisition- chain and SME MAU campaign)
  • Regional Development (SME merchant acquisition- mass market)
  • Regional Support (Ground activities, MAU activation and merchant activation)
  • RMU (SME merchant acquisition- roadshows and exhibitions, markets and universities and MAU campaign in the category)
  • Training (SME merchant and agencies training)
  • Field Support and Planning (KPI reporting and tracking on daily, weekly and monthly basis, admin support to SME team)
  • Yearly KPI and target planning and monthly monitoring on achievement with quarterly plan
  • Build and plan MAU activities and SME merchant acquisition, retention and active strategy as aligned to company objective to increase coverage/ market share
  • Identify, plan, review and improve key acquisition KPIs, area of success/ focus and metrics.
  • Lead all stages of merchant conversion experience plan, review and improvement plan
  • Lead the team in managing agencies performance (if any), roles and focus. Manage and sustain rapport with partners, agencies and agents.

Job Requirements:

  • Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Management or equivalent.
  • At least 7 Year(s) of working experience in the related field is required for this position.

We believe that you have what it takes to fit into the Touch 'n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now

Touch 'n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch 'n Go's policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing: mycareer@tngdigital.com.my

Note: Only shortlisted candidates will be contacted.

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