Customer Success Executive
6 months ago
Working Mode : Hybrid
Job Location : KL Eco City
Prefer : Mandarin & English Speaker
**Your responsibilities will include,**
- Managing on-boarding, requirements implementation, client setup for day-to-day operations
- Client retention through completing the assigned requests in time and achieving high levels of customer satisfaction
- Liaise with different internal stakeholders - Sales, Customer Support, Merchant and Development teams
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data while looking for ways to build on currently established practices
- Understand the business landscape as well as clients to bring new approaches and ideas utilising our platform
- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services to the client resulting in upsell/cross-sell
**Core technical skills for this role are,**
- You are interested in technology and innovation. You like the start-up culture and can match up to the pace of work
- You are pro-active. You have a “can-do” attitude. You take ownership of the tasks and clients assigned to you
- You are a team-player. You recognise that the quality, speed and accuracy of your work impacts the work done by the rest of the team
- You are creative and enjoy solving problems. You love to learn new things everyday yet remain cool under pressure
- You have any past experience in flex benefits platforms (Beneficial but not compulsory)
- You are a hustler. You are resourceful. You get the job done
**You make a good fit for this role if**,
- You are pro-active. You have a “can-do” attitude. You take ownership of the tasks and clients assigned to you
- You have **at least 1-3 year(s) experience in client success/account management roles**
- You have excellent sales experience and customer service skills
- You have excellent negotiation and consultative sales skills
- You are a creative thinker with exceptional attention to detail and a problem-solver
- You have **at least a Bachelor degree in business administration, mass communication, social sciences or similar relevant field**
**Temporary Location: Remote (MY); Permanent Location: Kuala Lumpur**
**Job Types**: Full-time, Permanent
Pay: RM4,500.00 - RM6,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Performance bonus
**Language**:
- Mandarin (preferred)
- Cantonese (preferred)
- English (preferred)
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