![JP Caliber](https://media.trabajo.org/img/noimg.jpg)
Client Success Manager
1 week ago
Client Success Manager (Hybrid)
- Own overall relationship with a portfolio of clients, which includes managing on
- boarding, implementation, client retention, up-sell and cross-sell, and high levels of customer satisfaction
- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services to the client
- Liaise with different internal stakeholders - Sales, Customer Support, Merchant and Development teams
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data while looking for ways to build on currently established practices
- Understand the business landscape as well as clients to bring new approaches and ideas utilising our platform
**Requirements**:
- You are pro-active. You have a “can-do” attitude. You take ownership of the tasks and clients assigned to you
- You have at least 6-8 year(s) experience in account/client management roles
- You have excellent sales experience and customer service skills
- You have excellent negotiation and consultative sales skills
- You are a creative thinker with exceptional attention to detail and a problem-solver
- You have at least a Bachelor degree in business administration, mass communication, social sciences or similar relevant field
- Proficiency in MS Office, especially in using Excel & PowerPoint
- Temporary Location: Remote (MY); Permanent Location: Kuala Lumpur
- Proficiency in any South East Asian languages would be added advantage.
**Job Types**: Full-time, Permanent
**Salary**: Up to RM9,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
**Experience**:
- Account management: 5 years (preferred)
- Client management: 5 years (required)
-
Client Success Manager
2 months ago
Kuala Lumpur, Malaysia ThoughtFull™ World Full time**What you will do**: - Build strong rapport with key client stakeholders and own the entire client lifecycle from successful onboarding to ongoing relationship management and renewal. - Oversee and increase client adoption, retention, and product engagement, while maintaining high levels of client satisfaction and trust. - Proactively monitor client...
-
Client Success Manager
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia ThoughtFull™ World Full timeWhat you will do: Build strong rapport with key client stakeholders and own the entire client lifecycle from successful onboarding to ongoing relationship management and renewal. Oversee and increase client adoption, retention, and product engagement, while maintaining high levels of client satisfaction and trust. Proactively monitor client data/insights to...
-
Client Success Enablement Manager
2 months ago
Kuala Lumpur, Malaysia Wonders Full time**About us**: Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our platform. In-turn empowering them to focus on creating a better experience for their...
-
Enterprise Client Success Manager
2 months ago
Kuala Lumpur, Malaysia Intellect Full time**The Role** As an **Enterprise Client Success Manager**, you will be an integral part of our **Client Success team** and responsible for the delivery of our mental health benefits platform to our key strategic and large client accounts. This is a high-touch role that requires complex project coordination and delivery, with a focus on delivering exceptional...
-
Enterprise Client Success Manager
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Intellect Full timeThe RoleAs an Enterprise Client Success Manager, you will be an integral part of our Client Success team and responsible for the delivery of our mental health benefits platform to our key strategic and large client accounts. This is a high-touch role that requires complex project coordination and delivery, with a focus on delivering exceptional value to our...
-
Client Success Manager
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia JP Caliber Full timeOwn overall relationship with a portfolio of clients, which includes managing on- boarding, implementation, client retention, up-sell and cross-sell, and high levels of customer satisfaction Establish a trusted and strategic advisor relationship to help drive continued value of our products and services to the client Liaise with different internal...
-
Client Success Assistant Manager
3 weeks ago
Kuala Lumpur, Malaysia Encore Med Sdn Bhd Full time**Roles & Responsibilities** - Establish a good and long-term relationship with clients for the designated portfolios by frequent communication and efficiently resolving issues and emerging needs. - Thorough understanding of clients' operational pain points and identifying the gap in the processes that could be remedied using our technology solutions. -...
-
Client Success Executive
3 weeks ago
Kuala Lumpur, Malaysia REWARDZ Full time**Join Rewardz as a Client Success Executive** At Rewardz, we believe in creating change through positive reinforcement and gamification. Innovative mobile and web technology that simplifies delivery of Rewards-as-a Service (RaaS) lies at the heart of our business. Having established ourselves as leaders in employee rewards and wellbeing, we also provide...
-
Client Success Coordinator
5 hours ago
Kuala Lumpur, Malaysia Funded Here Pte. Ltd. Full timeAs a Client Success Coordinator, you will be responsible for nurturing client relationships and ensuring their overall satisfaction with our products or services. You will act as a liaison between our company, clientsand various partners, understanding their needs and addressing issues in a timely manner. The goal is to ensure a positive client experience...
-
Client Success Executive
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia REWARDZ Full timeJoin Rewardz as a Client Success ExecutiveAt Rewardz, we believe in creating change through positive reinforcement and gamification.Innovative mobile and web technology that simplifies delivery of Rewards-as-a Service (RaaS) lies at the heart of our business. Having established ourselves as leaders in employee rewards and wellbeing, we also provide solutions...
-
Client Success Manager Night Shift
2 weeks ago
Kuala Lumpur, Malaysia Wonders Full time**About us**: Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our platform. In-turn empowering them to focus on creating a better experience for their...
-
Client Success Executive
3 weeks ago
Kuala Lumpur, Malaysia JP Caliber Sdn Bhd Full time**As an Client Success Executive,** You will be responsible for retention, adoption, and expansion of our products & services with assigned base of customers. Your main goal will be to act as a bridge between the clients & internal cross-functional teams and ensure high-quality experience for our clients, resulting with their satisfaction. **Your...
-
Manager Client Success
2 weeks ago
Kuala Lumpur, Malaysia DKSH Full time**Location**:Kuala Lumpur, MY, MY**Job Function**:Client and Customer Services**Requisition Number**:148488**Description**: **Job Summary** - Lead the development and execution of solutions for patient support programs in SEA. Develop sales and key account management strategies and establish long-term profitable relationships with new and existing clients...
-
Assistant Manager, Client Success Management
2 months ago
Kuala Lumpur, Malaysia FirstWorks Group Sdn. Bhd. Full timeAt FirstWorks Group, our mission is to bring the best jobs to talents from all across Asia. Our client are seeking talented individuals to join the sales team in the role of **Assistant Manager, Client Success Management.** **Position : Assistant Manager, Client Success Management** **Nature of business : Logistics and supply chain** **Location :...
-
Client Success Executive
5 days ago
Kuala Lumpur, Malaysia JP Caliber Full timeOwn overall relationship with a portfolio of clients, which includes managing on - boarding, implementation, client retention, high levels of customer satisfaction - Establish a trusted and strategic advisor relationship to help drive continued value of our products and services to the client - Liaise with different internal stakeholders - Sales, Customer...
-
Client Success Executive
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia JP Caliber Full timeAs an Client Success Executive,You will be responsible for retention, adoption, and expansion of our products & services with assigned base of customers. Your main goal will be to act as a bridge between the clients & internal cross-functional teams and ensure high-quality experience for our clients, resulting with their satisfaction.Your responsibilities...
-
Client Success Executive
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia JP Caliber Full timeOwn overall relationship with a portfolio of clients, which includes managing on- boarding, implementation, client retention, high levels of customer satisfaction Establish a trusted and strategic advisor relationship to help drive continued value of our products and services to the client Liaise with different internal stakeholders Sales, Customer Support,...
-
Client Success Specialist
3 weeks ago
Kuala Lumpur, Malaysia PeopleScope (Asia) Full timeAs a **Client Success Specialist, **you will be responsible for identifying, reaching and engaging potential customers, as well as maintaining and fostering good relationships with existing clients. This is a great opportunity to pick up B2B, IT industries marketing tactics and business development knowledge, grow your sales and marketing career, as...
-
Assistant Manager, Client Success Management
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia FirstWorks Group Sdn. Bhd. Full timeAt FirstWorks Group, our mission is to bring the best jobs to talents from all across Asia. Our client are seeking talented individuals to join the sales team in the role of Assistant Manager, Client Success Management.Position : Assistant Manager, Client Success ManagementNature of business : Logistics and supply chainLocation : SubangWorking days & hours :...
-
Client Success Executive
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia JP Caliber Full timeOwn overall relationship with a portfolio of clients, which includes managing on- boarding, implementation, client retention, high levels of customer satisfaction Establish a trusted and strategic advisor relationship to help drive continued value of our products and services to the client Liaise with different internal stakeholders Sales, Customer Support,...