Manager Client Success

6 months ago

Kuala Lumpur, Malaysia DKSH Full time

**Location**:Kuala Lumpur, MY, MY**Job Function**:Client and Customer Services**Requisition Number**:148488**Description**:
**Job Summary**
- Lead the development and execution of solutions for patient support programs in SEA. Develop sales and key account management strategies and establish long-term profitable relationships with new and existing clients that are in line with business objectives.**General Responsibilities**
- Support Director, Regional Client Success, Patient & Payer Solutions and Southeast Asia Patient Solutions market team with activities involving sales strategy development and execution, direct sales and business development, solutions development, and operations to drive success for pharmaceutical and medical device clients:
- Help drive regional client acquisition and business development, covering key activities: lead generation, pipeline development, activity planning, proposal development, and commercial negotiations with market teams.
- Develop and continuously improve external communication materials and activities to position us as leaders and innovators in Patient & Payer Solutions.
- Transform country Patient Solutions sales teams towards a culture of client success and continuous and rapid sales process development.
- Identify opportunities for new product/ service development across countries in SEA.
- Build a plan to develop a PSP offering (new access, adherence, and convenience services) and execute a sales strategy.

**Leadership responsibilities**

**Act with purpose**
- Engage, motivate and inspire others.
- Build and maintain strong networks internally and externally.
- Set clear expectations and check for understanding.
- **Care about others**
- Instill optimism and develop others’ resilience.
- Build diverse and inclusive teams.
- Manage conflicts constructively.
- Demonstrate interpersonal savvy and situational adaptability.
- Use resources in a sustainable way.

**Deliver with direction**
- Build high-performing teams.
- Delegate effectively and empower decision-making.
- Take calculated risks to make timely and effective decisions.
- Lead change activities.
- Role model the organization’s culture.

**Grow with passion**
- Give feedback and ask questions to coach, provoke reflection and grow others.
- Actively support and drive employee career development.
- Use an agile learning approach with others to address challenges.
- Recognize and reward success.
- Select best-fitting talents to meet current and future business needs.
- Actively seek feedback and act on it.
- Demonstrate resilience; learn from both successes and setbacks.
- Own and drive your career development.

**Job Requirements**
- Demonstrated success hunting new clients and acquiring new business.
- Understanding of marketing strategies, sales techniques, and client business-critical topics.
- Strong ability to identify issues and generate creative yet robust solutions or ideas.
- Skilled in analyzing information and arguments critically to make reasoned judgments.
- Experience in planning, executing, and finalizing client projects according to strict deadlines.
- Ability to effectively convey information and collaborate with others.
- Background in technology or the start-up sector is a plus.
- Understanding of healthcare industry standards, practices, and trends in Asia in a plus.
- A self-starter with a proactive and highly driven approach, embodying an entrepreneurial style of working, is essential.
- Detail-oriented and committed to continuous improvement, regardless of success or failure.
- Proven ability to develop business processes in sales, marketing, or product offerings, along with executing sales strategies.
- Skilled in navigating ambiguous situations to establish clarity and structure.
- Highly empathetic who masters the art of listening and asking the right questions.

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