Client Success Executive
7 days ago
As an Client Success Executive,
You will be responsible for retention, adoption, and expansion of our products & services with assigned base of customers. Your main goal will be to act as a bridge between the clients & internal cross-functional teams and ensure high-quality experience for our clients, resulting with their satisfaction.
**Your responsibilities will include,**
- Own overall relationship with a portfolio of clients, which includes managing on
- boarding, implementation, client retention, high levels of customer satisfaction
- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services to the client - Liaise with different internal stakeholders - Sales, Customer Support, Merchant and Development teams
- Communicate effectively with both internal and external senior-level management tounderstand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data while looking for ways to build oncurrently established practices
- Understand the business landscape(Good to have)
**Core technical skills for this role are**,
- You communicate clearly. You write well. You are precise and can explain things over thephone, e mail, chat or in person
- You are pro-active. You have a “can-do” attitude. You take ownership of the tasks andclients assigned to you
- You are a team-player. You recognise that the quality, speed and accuracy of your workimpacts the work done by the rest of the team
- You are creative and enjoy solving problems. You love to learn new things everyday yetremain cool under pressure
- You are interested in technology and innovation. You like the start-up culture and canmatch up to the pace of work
- You are a hustler. You are resourceful. You get the job done
**Job Types**: Full-time, Permanent
**Salary**: RM2,094.32 - RM5,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Fixed shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
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