Client Success Executive
6 months ago
**As an Client Success Executive,**
You will be responsible for retention, adoption, and expansion of our products & services with assigned base of customers. Your main goal will be to act as a bridge between the clients & internal cross-functional teams and ensure high-quality experience for our clients, resulting with their satisfaction.
**Your responsibilities will include,**
- Support overall relationship with a portfolio of clients, which includes managing on
- boarding, implementation, client retention, high levels of customer satisfaction
- Liaise with different internal stakeholders - Sales, Partnerships, Operations and Development teams to ensure an exceptional client delivery experience
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data while looking for ways to constantly optimize internal processes
- Analyse and prepare reports for client reporting and internal management review
- Recommend initiatives for increasing customer lifetime value. Identity and recommend upsell or cross sell opportunities
- Prepare activation collaterals for a smooth client implementation such as user
guides, eDMs etc
- Support in marketing activities (e.g coordinating events etc) when required
**Skills which will enable you to be a strong performer in this role are,**
- You are pro-active. You have a “can-do” attitude. You take ownership of the tasks and clients assigned to you
- You are a team-player. You recognise that the quality, speed and accuracy of your work impacts the work done by the rest of the team
- You are creative and enjoy solving problems. You love to learn new things everyday yet remain cool under pressure
- You are interested in technology and innovation. You like the start-up culture and can match up to the pace of work
- You are a hustler. You are resourceful. You get the job done
**You make a good fit for this role if,**
- You are a fresh graduate with an outstanding grades and some work experience in account or client management roles
- You are a creative thinker with exceptional attention to detail and a problem-solver
- You love interacting with people and making a difference through reward and recognition
**Job Types**: Full-time, Permanent
Pay: Up to RM6,500.00 per month
**Benefits**:
- Additional leave
- Opportunities for promotion
- Professional development
- Work from home
Schedule:
- Fixed shift
- Monday to Friday
Supplemental pay types:
- Tips
Application Question(s):
- What is your current and expected salary? (Current
- RM X), (Expected - RM X)
- Reason of leaving previous/current role?
- Do you have a notice period? When will you be able to start?
**Experience**:
- Advance Excel: 1 year (preferred)
- Canva/Powerpoint: 1 year (preferred)
- Reporting & Slides presentation: 1 year (preferred)
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