Enterprise Client Success Manager

4 months ago


Kuala Lumpur, Malaysia Intellect Full time

**The Role**

As an **Enterprise Client Success Manager**, you will be an integral part of our **Client Success team** and responsible for the delivery of our mental health benefits platform to our key strategic and large client accounts. This is a high-touch role that requires complex project coordination and delivery, with a focus on delivering exceptional value to our clients. You will work with a small number of key accounts and be responsible for managing their mental health benefits program, building long-term relationships with clients, and helping to grow and expand our business. This role will be a blend of strategic consulting, project management, and account management, requiring a high degree of collaboration with internal stakeholders and external clients.

**Your Responsibilities**:

- Act as the primary point of contact for a small number of key strategic and large client accounts, building long-term relationships and ensuring their satisfaction with our mental health benefits platform.
- Own the delivery of our mental health benefits platform to clients, working closely with internal stakeholders to ensure projects are delivered on time, on budget, and to the highest quality standards.
- Collaborate with cross-functional teams, including sales, product, engineering, clinical, and design, to ensure the successful delivery of customised solutions that meet clients' specific needs
- Develop and execute a mental health benefits program that meets the unique needs of each client, drawing on your experience in management consulting to provide strategic advice and guidance.
- Manage the day-to-day relationship with clients, providing regular updates, conducting check-ins, and resolving issues as they arise.
- Develop a deep understanding of each client's business and use this knowledge to help drive adoption and usage of our mental health benefits platform.
- Collaborate with our internal product, engineering, and marketing teams to identify areas for improvement in our mental health benefits platform and drive innovation.
- Analyze data and metrics to measure the success of our mental health benefits program, identify areas for improvement, and develop insights that inform our product roadmap.

**Requirements**:

- Bachelor's degree in Business, Management, or related field required. Master's degree would be a plus but not a requirement
- 5+ years of experience in client success/account management/management consulting, preferably in a related industry such as healthcare, HR, change management, or benefits.
- Proven track record of successful project delivery and account management, with experience managing large, complex projects and building long-term relationships with clients.
- Strong strategic thinking skills, with the ability to develop and execute on a strategic vision for clients.
- Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients and internal stakeholders.
- Ability to work independently and as part of a team, with a strong sense of accountability and ownership.
- Familiarity with mental health benefits and/or related industries is a plus.

**Benefits**
- Work in a diverse environment with people from over 10 countries
- A generous leave policy
- Flexible work schedules
- Medical coverage
- Annual Wage Supplement (Bonus)
- Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
- Birthday Leave (1 day)
- Holidays off
- Mental health benefits (Premium access to our app)
- Work-life balance and employee wellness
- Regular social events where we have non work-related fun



  • Kuala Lumpur, Malaysia Encore Med Sdn Bhd Full time

    **Roles & Responsibilities** - Establish a good and long-term relationship with clients for the designated portfolios by frequent communication and efficiently resolving issues and emerging needs. - Thorough understanding of clients' operational pain points and identifying the gap in the processes that could be remedied using our technology solutions. -...


  • Kuala Lumpur, Malaysia Dynatrace Full time

    As a Customer Success Manager (CSM) for our enterprise accounts, you will play a pivotal role in driving the strategic success of our customers and ensuring they realize the full value of their Dynatrace investment. At Dynatrace, we recognized the flaws in traditional post-sales customer journeys and embarked on a mission to fix them. This is why we created...

  • Client Success Manager

    4 months ago


    Kuala Lumpur, Malaysia ThoughtFull™ World Full time

    **What you will do**: - Build strong rapport with key client stakeholders and own the entire client lifecycle from successful onboarding to ongoing relationship management and renewal. - Oversee and increase client adoption, retention, and product engagement, while maintaining high levels of client satisfaction and trust. - Proactively monitor client...

  • Client Success Manager

    2 months ago


    Kuala Lumpur, Malaysia AZEO Sdn Bhd Full time

    **Are you passionate to ensure clients are satisfied with your services and achieve exceptional outcomes?** At AZEO, we are on a mission to become a Top Global Solutions Provider in the training industry, transforming organizations through people-centric strategies. As the **Client Success Manager**, you will be responsible for ensuring that our clients...


  • Kuala Lumpur, Malaysia Wonders Full time

    **About us**: Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our platform. In-turn empowering them to focus on creating a better experience for their...

  • Client Success Manager

    5 months ago


    Kuala Lumpur, Malaysia JP Caliber Full time

    Client Success Manager (Hybrid) - Own overall relationship with a portfolio of clients, which includes managing on - boarding, implementation, client retention, up-sell and cross-sell, and high levels of customer satisfaction - Establish a trusted and strategic advisor relationship to help drive continued value of our products and services to the client -...


  • Kuala Lumpur, Malaysia LittleLives Inc Pte Ltd Full time

    Kuala Lumpur, Federal Territory of Kuala Lumpur- Work Type: Full TimeWe are seeking an experienced Enterprise Solution Manager to join our product team and lead the management of enterprise clients for our School Management System. This individual will play a pivotal role in overseeing integration projects and delivering tailored product solutions to meet...


  • Kuala Lumpur, Malaysia REWARDZ Full time

    **Join Rewardz as a Client Success Executive** At Rewardz, we believe in creating change through positive reinforcement and gamification. Innovative mobile and web technology that simplifies delivery of Rewards-as-a Service (RaaS) lies at the heart of our business. Having established ourselves as leaders in employee rewards and wellbeing, we also provide...


  • Kuala Lumpur, Malaysia Hewlett Packard Enterprise Full time

    Enterprise Account Manager This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **Job Family Definition**: Manages one or several larger accounts or acts as the account lead for a substantial part of a top account. Understands the customer’s IT and business objectives, priorities, requirements and...


  • Kuala Lumpur, Malaysia Scicom Full time

    **The Position**: - The Customer Success Manager (CSM) ensures a smooth on-boarding and integration process and life cycle management to capture the business value of Tier-1 Enterprise customer. **The Responsibilities of the Role**: - Work in tandem with sales and business development and are the main technical Point of Contact for the customer. - Be the...


  • Kuala Lumpur, Malaysia PositiveLinks Asia Full time

    We're seeking ambitious Enterprise Sales Executives ready to take the next step in their careers. If you're eager for a challenge and excited to work with the latest cutting-edge technology, we want to hear from you! **Key Responsibilities** - Build and maintain executive-level relationships with customers. - Convert your extensive network of C-level...


  • Kuala Lumpur, Malaysia Splunk Full time

    Join us as we pursue our exciting new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn...


  • Kuala Lumpur, Malaysia Wonders Full time

    **About us**: Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our platform. In-turn empowering them to focus on creating a better experience for their...


  • Kuala Lumpur, Malaysia JP Caliber Sdn Bhd Full time

    **As an Client Success Executive,** You will be responsible for retention, adoption, and expansion of our products & services with assigned base of customers. Your main goal will be to act as a bridge between the clients & internal cross-functional teams and ensure high-quality experience for our clients, resulting with their satisfaction. **Your...

  • Manager Client Success

    5 months ago


    Kuala Lumpur, Malaysia DKSH Full time

    **Location**:Kuala Lumpur, MY, MY**Job Function**:Client and Customer Services**Requisition Number**:148488**Description**: **Job Summary** - Lead the development and execution of solutions for patient support programs in SEA. Develop sales and key account management strategies and establish long-term profitable relationships with new and existing clients...


  • Kuala Lumpur, Malaysia JP Caliber Full time

    Own overall relationship with a portfolio of clients, which includes managing on - boarding, implementation, client retention, high levels of customer satisfaction - Establish a trusted and strategic advisor relationship to help drive continued value of our products and services to the client - Liaise with different internal stakeholders - Sales, Customer...


  • Kuala Lumpur, Malaysia FirstWorks Group Sdn. Bhd. Full time

    At FirstWorks Group, our mission is to bring the best jobs to talents from all across Asia. Our client are seeking talented individuals to join the sales team in the role of **Assistant Manager, Client Success Management.** **Position : Assistant Manager, Client Success Management** **Nature of business : Logistics and supply chain** **Location :...


  • Kuala Lumpur, Malaysia Splunk Full time

    Join us as we pursue our ground-breaking new vision to make machine data accessible, usable, and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most meaningfully to each other’s...


  • Kuala Lumpur, Malaysia PeopleScope (Asia) Full time

    As a **Client Success Specialist, **you will be responsible for identifying, reaching and engaging potential customers, as well as maintaining and fostering good relationships with existing clients. This is a great opportunity to pick up B2B, IT industries marketing tactics and business development knowledge, grow your sales and marketing career, as...


  • Kuala Lumpur, Malaysia Creatio Full time

    Our targets are ambitious, and we seek engaging, collaborative, successful Enterprise Account Executives with the skills, experience and track record to make an immediate impact. We’re fast-paced, innovative, and collaborative. We pursue excellence in everything and have a lot of fun along the way. We would like to acquaint you with your future manager —...