Client Success Manager
6 months ago
Own overall relationship with a portfolio of clients, which includes managing on
- boarding, implementation, client retention, up-sell and cross-sell, and high levels of customer satisfaction
- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services to the client
- Liaise with different internal stakeholders - Sales, Customer Support, Merchant and Development teams
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data while looking for ways to build on currently established practices
- Understand the business landscape as well as clients to bring new approaches and ideas utilising our platform
**Requirements**:
- You are pro-active. You have a “can-do” attitude. You take ownership of the tasks and clients assigned to you
- You have at least 6-8 year(s) experience in account/client management roles
- You have excellent sales experience and customer service skills
- You have excellent negotiation and consultative sales skills
- You are a creative thinker with exceptional attention to detail and a problem-solver
- You have at least a Bachelor degree in business administration, mass communication, social sciences or similar relevant field
- Proficiency in MS Office, especially in using Excel & PowerPoint
- Temporary Location: Remote (MY); Permanent Location: Kuala Lumpur
- Proficiency in any South East Asian languages would be added advantage.
**Job Types**: Full-time, Permanent
Pay: Up to RM9,000.00 per month
Schedule:
- Fixed shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Account management: 6 years (preferred)
- Client management: 6 years (required)
Ability to Commute:
- Kuala Lumpur (required)
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