Cafe Supervisor

1 month ago

Mount Austin Johor Bahru Johor Malaysia The Coffee Bean & Tea Leaf (M) Sdn Bhd Full time

Key ResponsibilitiesIn this role, you will:Sales and Customers ServiceMaintains a profitable reputable café, that is:Handles cash transactions honestly, efficiently, and accurately.Assists in the supervision of the profitable café.Assists the Café & Assistant Manager in planning and executing all sales promotions effectively and efficiently.Maintains an efficient, friendly service standard at all time.Politely answers the telephone and customer questions.Responds proactively to prevent and resolve customer service situations.Handles all drink and food items during preparation safely.Sells and serves baked goods and miscellaneous food items to customers.Verbally receives and calls back customer orders in a friendly manner.So as to meet and exceed sales targets, and surpass customer’s expectations on each occasion. Store OperationsMaintaining efficient and sales targets, and surpass customer’s expectations on each occasion, that is:Completes daily report as assigned.Informs the Café Manager / Assistant Manager of any operational inconsistencies.Maintains acceptable amounts of coffee, baked goods and supplies for the bar.Orders baked goods, coffee and supplies when needed.Performs opening and closing dutiesReports all employee accidents to the Café Manager / Assistant Manager and complete all personnel forms when necessary.Reports potential safety hazards to Café Manager / Assistant Manager.Restocks shelves when necessary.Cleans the bar area, floor, grinders, take out trash, etc routinely.Takes bank deposit to the bank and brings change back if necessary.So as to create an environment conducive for attaining monthly sales targets. Employee DevelopmentMotivating & Developing crews, that is:Assists in the training of new employees.Delegates duties to Brew Crews as necessary.Leads by example.Motivates crews to maintain and serve consistent quality products every time.Perpetuates Company philosophy and culture.Schedules breaks as necessary.So as to develop and motivate our employees. Product KnowledgeDelivers consistent quality products, that is:Assists the Café Manager and Assistant Manager in educating all Brew Crews on all products and services.Maintains the highest quality, consistent product standards.Oversees drink-making and ensuring that only consistent quality drinks and products are served.Strictly adheres to and enforcing SOPs on all drink and gourmet items.So as to maintain the highest standards of products of The Coffee Bean & Tea Leaf stands for. Store PresentationMaintains a comfortable, conducive outlet by:Follows guidelines on music.Keeps all tables cleared of trays and used utensil or cups.Keeps all floors dry & free of litter.Maintains a clean, well-merchandised café.So as to provide a warm and inviting environment in which our customers can enjoy their world-class of coffee and tea.

Your IngredientsDiploma in any related fieldFresh graduateCustomer service skillsMultitasking skillsGood analytical skillsAn eye for detailsGood communication skillsA team player with good leadership and interpersonal skillsArticulate and able to communicate effectively across all functions and levelsAble to adapt to organizational changes and able to work under pressureResponsible, reliable, independent and has a sense of urgency

Performance & RewardsAt The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another. World Class training in our Malaysia Barista AcademyCompetitive SalaryPerformance & Attendance BonusesBrew Crew discountsCareer Journey with Individual Development PlansFlexible working hoursMedical benefitsEPF SOCSOOur ‘FROTH’ VALUESWe believe in the fundamental truths that guide us through our daily lives: FRIENDLINESS - We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.RESPECT - We are inclusive and honour each other’s values, opinions and diversity.OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day.TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work. 

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