Technical Account Manager Lead, Google Cloud Consulting

3 weeks ago

Malaysia Google Inc. Full time
Technical Account Manager Lead, Google Cloud Consulting

Company: Google

Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Advanced

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

Minimum Qualifications:
  • Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
  • 10 years of experience in a customer-facing role, communicating with stakeholders, driving customer technical implementation or programs.
  • Experience managing, scaling, mentoring, and running a technical team.
  • Experience working across business units internally and at enterprises.
Preferred Qualifications:
  • Experience in application/workload migration to public cloud providers.
  • Experience supporting customers in cloud operations, technical support, escalation management, or IT consulting.
  • Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
  • Ability to present technical materials effectively to diverse stakeholder groups and engage with executives of large enterprises on both technical and non-technical matters.
  • Ability to communicate in Mandarin/Bahasa Indonesia/Bahasa Melayu/Cantonese fluently as it is a customer-facing role that requires interactions in Mandarin/Bahasa Indonesia/Bahasa Melayu/Cantonese.
About the Job

As a Technical Account Manager (TAM) Lead, you will work on the customer-facing skills, leadership, and technical acumen to help customers adopt Google Cloud products. You will lead the successful adoption of Google Cloud TAM Services for Enterprise organizations, guiding them through the strategic and technical facets of their Cloud transformation journey. You will manage the successful delivery of Professional Services engagements to drive customer adoption of Google Cloud services such as Google Compute Engine, Google Cloud Machine Learning, Google Kubernetes Engine, BigQuery, Google Vertex AI, and more.

In this role, you will regularly engage with diverse stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. You will utilize the relationship management skills and technical credibility to effectively communicate at all levels of the organization. You will travel domestically and internationally up to 25% of the time.

Responsibilities
  • Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
  • Advocate for customer needs in order to overcome adoption blockers and drive new feature development.
  • Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps.
  • Plan for customer events and launches, partnering with Support and Engineering teams to ensure customer success during critical moments. Work with customers and Support to guide issues/escalations to resolution.
  • Set the standard for successful delivery and execution on customer engagements. Share best practices with counterparts in other hubs and emphasize shared success across the team and across hubs.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

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