Customer Support Specialist

1 month ago


Malaysia FastJobs Malaysia Full time

FastJobs is an award-winning mobile app which connects non-executive job seekers to reliable employers quickly & easily. With just a tap, applicants can apply for jobs offered by thousands of trusted employers in Singapore, across all sectorsWe're looking for a passionate Customer Support Specialist to join our growing team You'll play a key role in supporting job seekers and employers on FastJobs, ensuring a smooth and positive experience for everyone.If you're a resourceful individual who enjoys working in teams and are interested in a hybrid work model, this could be the perfect fit.What You'll Do:Be the first line of support for job seekers and employers on FastJobs.Respond to inquiries via messaging platforms, email, and phone.Resolve customer issues and ensure a positive experience.Assist with technical troubleshooting within the FastJobs platform.Manage advertiser accounts, handle administrative tasks, and generate reports.Moderate ad content to ensure compliance with TAFEP Guidelines.Gather and provide user feedback to product teams.Organize and maintain Standard Operating Procedures (SOPs) and filing systems.Who You Are:A motivated and results-oriented individual with a passion for customer service.A clear communicator with excellent written and verbal skills.Someone who thrives in a fast-paced environment and manages time effectively.A resourceful problem solver with a knack for identifying process improvements.A team player who enjoys collaborating with colleagues to achieve shared goals.A positive and coachable individual with a willingness to learn and grow.Why Join Us:We offer a collaborative and supportive work environment where you'll have the opportunity to make a difference in people’s lives. You'll have the opportunity to develop valuable skills, contribute to the team's success, and build a rewarding career.



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