Inside Sales

5 months ago


Malaysia Jebsen & Jessen Full time

Position Summary
- Supporting service sales engineers in the preparation of contracts, quotations, and proposals for various service offerings. - Effective coordination between sales, order booking, parts ordering, and the service operation team to ensure efficient execution and timely completion of service jobs. - Product sales and customer acquisition, including cold-calling and territory management. - Monthly sales reports contribute to transparency and continuous improvement - CRM utilization for effective sales funnel management

**Responsibilities**:
**Quotation and Proposal Preparation**:

- Support service sales engineers in preparing contracts, quotations, price estimations, and proposals for various service-related offerings for maintaining and renewing service contracts with existing customers.
- Submit quotations within 3 working days to show a commitment to prompt customer service.

**Service Job Coordination**:

- Lead and ensure smooth coordination between sales, order booking, parts ordering, vendor registration and the service operation team with a focus on efficient execution and timely completion of service jobs.
- Work closely with admin and service operation departments, showcase an understanding of the importance of collaboration for a seamless process flow from order booking to execution and billing.
- Liaise with internal operation team whenever customers face technical issues, warranty claim, etc.

**Product Sales & Customer Acquisition**:

- Sales responsibilities for hand pallet trucks, incorporate product sales to both existing and new customers.
- Take over assigned territories to secure open offers
- Cold-call and compile customer contacts, demonstrate a proactive approach to pursuing new opportunities and expanding the customer base

**Reporting and Continuous Improvement**:

- Provide monthly inside sales reports, reflect a commitment to transparency and continuous improvement, allowing for adjustments and optimizations based on performance metrics.

**Competency Development**:

- Develop competency and the use of provided processes and tools for a focus on professional growth and efficiency in performing job responsibilities.

**CRM Utilization**:

- Insert and maintain sales cases in CRM software to ensure proper organization and tracking of leads, opportunities, and customer interactions, contributing to effective sales funnel management.

**Others Duties**:

- Organise trainings, events, etc.
- Other duties as assigned by manager or head of department

Required qualifications

Individuals holding a diploma or certificate in any field.

Fresh graduates are encouraged to apply.

1-2 years working experience in sales or admin field


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