Inside Sales
5 months ago
Position Summary
- Supporting service sales engineers in the preparation of contracts, quotations, and proposals for various service offerings. - Effective coordination between sales, order booking, parts ordering, and the service operation team to ensure efficient execution and timely completion of service jobs. - Product sales and customer acquisition, including cold-calling and territory management. - Monthly sales reports contribute to transparency and continuous improvement - CRM utilization for effective sales funnel management
**Responsibilities**:
**Quotation and Proposal Preparation**:
- Support service sales engineers in preparing contracts, quotations, price estimations, and proposals for various service-related offerings for maintaining and renewing service contracts with existing customers.
- Submit quotations within 3 working days to show a commitment to prompt customer service.
**Service Job Coordination**:
- Lead and ensure smooth coordination between sales, order booking, parts ordering, vendor registration and the service operation team with a focus on efficient execution and timely completion of service jobs.
- Work closely with admin and service operation departments, showcase an understanding of the importance of collaboration for a seamless process flow from order booking to execution and billing.
- Liaise with internal operation team whenever customers face technical issues, warranty claim, etc.
**Product Sales & Customer Acquisition**:
- Sales responsibilities for hand pallet trucks, incorporate product sales to both existing and new customers.
- Take over assigned territories to secure open offers
- Cold-call and compile customer contacts, demonstrate a proactive approach to pursuing new opportunities and expanding the customer base
**Reporting and Continuous Improvement**:
- Provide monthly inside sales reports, reflect a commitment to transparency and continuous improvement, allowing for adjustments and optimizations based on performance metrics.
**Competency Development**:
- Develop competency and the use of provided processes and tools for a focus on professional growth and efficiency in performing job responsibilities.
**CRM Utilization**:
- Insert and maintain sales cases in CRM software to ensure proper organization and tracking of leads, opportunities, and customer interactions, contributing to effective sales funnel management.
**Others Duties**:
- Organise trainings, events, etc.
- Other duties as assigned by manager or head of department
Required qualifications
Individuals holding a diploma or certificate in any field.
Fresh graduates are encouraged to apply.
1-2 years working experience in sales or admin field
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