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Account Manager

3 months ago

Malaysia Xsolla Inc. Full time

We are seeking a skilled Account Manager to sustain and grow our existing client business. This role involves significant client relationship management, serving as the primary point of contact for all client-related matters. The Account Manager will drive client success by conducting quarterly health checks, identifying and implementing new business opportunities, and collaborating with cross-functional teams. Additionally, this position requires assisting with various projects and continuously enhancing the organization's value through proactive client management and strategic initiatives.

RESPONSIBILITIES
  • Main point of contact for all matters relating to the client’s existing portfolio
  • Manage the sustainment and growth of a client by creating positive relationships
  • Provide clients with a quarterly health check to proactively review their needs, and account management, and make recommendations for improvements
  • Cross-sell and upsell new business opportunities with existing clients. Maintain account records to reflect any changes
  • Assists with a variety of projects as business needs dictate
  • Enhances department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
REQUIREMENTS
  • Bachelor’s Degree or equivalent experience
  • 2+ years of progressive experience
  • Ability to successfully participate in projects involving cross-functional teams
  • Ability to problem solve
  • Experience with Google Suite (Docs, Sheets, Chat, Slides, etc.)
  • Clear written and verbal communication skills
  • Strong customer service/interpersonal skills
  • General Account Management and Marketing knowledge
  • Must be able to handle a significant workload and effectively prioritize projects with a high degree of autonomy
  • Effective time management skills and excellent attention to detail
  • Ability to understand client needs and translate it into business offerings
  • Ability to overcome tough objections and win the support of key stakeholders
  • Must be a problem solver and team player
  • Have a large appetite for learning, and a results-oriented mindset
  • Interpersonal skills to help manage
GOOD TO HAVE
  • Understanding of JIRA, Basecamp, & Confluence
  • Ability to work with minimal supervision while achieving a high degree of accuracy and meeting deadlines
  • Experience using a CRM software
  • Experience with an entrepreneurial organization

BENEFITS:

Convenient work tools:

Latest Mac workplaces + additional hardware to make you more effective at work

Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab

Professional growth:

Free training and participation in specialized conferences

Rich knowledge exchange within the company

More perks:

Health insurance

Flexible hours: organize your day according to your needs and sprint & teamwork demands

No dress code

Comfortable and new office environment

ABOUT XSOLLA

Xsolla is a video game commerce company powered by Transaction Engine and Business Engine that helps developers and publishers market, sell, connect, and optimize their games globally. The engines work seamlessly together to solve the complexities of distribution, marketing, and monetization so partners can increase their audience, sales, and revenue. For more information, please visit .

PHYSICAL DEMANDS

The physical demands for this position are sitting, standing, bending, lifting, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 (“PDPA”), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. For more information related to PDPA 2010 please reach out to careers@xsolla.com.

**Currently this position is open to all local applicants ( Malaysian Citizens ) or holding PR status in Malaysia.

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