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OTC Collections Specialist

2 months ago

Malaysia Michael Page Full time

About Our Client

Our client is one of the leading companies in the industry.

Job Description

  • Contact and follow-up daily with your customers by phone calls or e-mails.
  • Understand the whole OTC process for better dispute management.
  • Understand the legal and contractual recruitment scope.
  • Coordinate with the Billing Teams to solve invoice-related disputes.
  • Collaborate with the Sales Team in negotiations with customers.
  • Liaise with the Cash Allocation Team to follow-up customers' payments and its correct matching.
  • Give and keep visibility to the Sales Team on their portfolio's Collection status.
  • Collaboration on projects (reporting, training, process improvement, etc.)
  • Prepare the litigation file for legal procedures.
  • Achieve monthly personal and team Collection targets not limited to DSO, aging, Bad Debt, and Cash-in amounts.

The Successful Applicant

  • Fluency in English and an additional language is a plus (Bahasa, Mandarin, Thai, Vietnamese, Japanese, or any others).
  • Ideally previous experience in Shared Services, customer service, and finance administrative activities.
  • Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes).
  • Customer focus.
  • Ability to work under pressure to attain company objectives and Cash Collection KPIs.

What's on Offer

  • Hybrid working environment.
  • Exposure to work with other regions.
  • Being part of the pioneer team.
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