Customer Services Representative
1 month ago
DUTIES AND RESPONSIBILITIES: Primary Job Functions: • Answer incoming calls including email and chat in a timely manner • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives • Build sustainable relationships and engage customers by taking the extra mile • Keep the customer’s privacy and protect customer information • Meet personal/team qualitative and quantitative targets • Handle simple to difficult inquiries in a given span of time • Manage different types of callers in a given span of time • Achieve the given metrics in accordance to the center’s commitment to client • Manage and resolve customer complaints • Identify and escalate issues to supervisors • Provide accurate information and excellent customer service
Position Summary:The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.
• Research required information using available resources • Research, identify, and resolve customer complaints using applicable resources • Process request according to customer’s preference on time • Route calls to appropriate resources • Document all call information according to standard operating procedures • Recognize, document, and alert the management team of trends in customer calls • Follow up customer calls where necessary • Complete call logs and reports • Other duties as assigned
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Customer Service Representatives
1 week ago
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Representative, Talent Acquisition
1 week ago
Kuala Lumpur Sentral, Malaysia Concentrix Full timeJob Title:Representative, Talent AcquisitionJob DescriptionThe Representative Talent Acquisition ensures that staffing requirements are met to identify, attract and onboard top talent to efficiently and effectively meet dynamic business needs. This position is responsible for providing administrative and clerical support to support recruiting...
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Customer Service
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Customer Service-cantonese Speakers
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Customer Service
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Customer Service
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Mandarin Customer Service Advisor
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Kuala Lumpur, Malaysia GrowthFn sdn bhd Full timeMaintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...
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Customer Service Coordinator
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