Campaign Services Specialist

Found in: beBee S MY - 3 weeks ago

Kuala Lumpur, Malaysia Randstad Malaysia Full time

about the company
A multi-national technology partner and consultancy that simplifies and unifies the advertising ecosystems (ATL, BTL, Digital). Founded since 2008 in the United States, they offer end-to-end creative and production solutions and insights to the 1,000+ brands, agencies and studios it serves around the world. They are harnessing AI and data-driven insights to help Marketers make smarter decisions and drive incremental ROI.

Trusted by various MNCs worldwide, your future employer has more than 40 offices across different continents.
This is a fully back to office role based in KL, Malaysia.

about the job
The position works closely with Operations, Sales, Finance and Support to proactively manage, maintain and grow their client and broadcast accounts.

1. Ensure the effective and efficient traffic of Broadcast and Print orders

  • Ensuring adherence to job flow processes, increase customer satisfaction, minimal turnaround time and minimal email communication
  • Consistently delivering jobs according to process and procedures.
  • Ensuring Ingest / Studio have the necessary time, information and materials to complete the task to a satisfactory quality within the given time frame
  • Execute traffic for the various types of projects through the company (Print Ads, Magazines, TVCs, Long & Short Form Video, Adbank projects, Packaging, P.O.S, Outdoor, Cinema, Online) and ensuring these jobs meet the SLA

    2. Campaign-Client Services

    • Ensure that the client contact plan for assigned client portfolio is executed and tracked in Salesforce
    • Deliver the broadcast customer service standards through developing deep client relationships and proactively up-selling and cross-selling appropriate product solutions
    • Be a trusted and credible support to all clients, proactively and reactively through outstanding customer service.
    • Ensure appropriate and timely escalation of client issues and follow through to resolution
    • Ensure quoting is accurate and follows rate card and rate variation rules and clients are invoiced correctly by the end of the month
    • Identify products or features that will help or benefit clients or escalate to product champion for a more detailed sell of the relevant product, resulting in extra revenue for the company (upselling and cross-selling)

      about you

      • Skilled in account management /client servicing roles and demonstrated outstanding client servicing experience
      • A least 3-5 years experience in Media/Advertising/Post Production
      • Knowledge of Print and/or TV workflows
      • Professional communication skills, including the ability to engage and build conversations over the phone and via email.
      • Must have English fluency, verbal and written (as you will be the point of contact within internal stakeholder from the United States, and global clients)
      • Familiarity with additional languages (Mandarin/ Thai/ etc) would be an additional advantage
        how to apply

        Kindly apply through the relevant link attached to this ad alongside your portfolio (if any). You may reach Gwen Loke via Randstad Malaysia.

        Note: We appreciate all applications, but only shortlisted candidates will be contacted.

        skills

        no additional skills required

        qualifications

        no additional qualifications required

        education

        Bachelor Degree

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