Team Lead

1 month ago


Malaysia Unison Consulting Full time

Team Lead - Insurance Operations Role

  • Lead and manage a team of insurance operations professionals, ensuring high performance and productivity
  • Oversee day-to-day operations and ensure compliance with established policies and procedures
  • Develop and implement strategies to improve operational efficiency and effectiveness
  • Provide guidance and support to team members, ensuring their professional development and growth
  • Collaborate with cross-functional teams to drive operational excellence and deliver exceptional customer service
  • Monitor operational performance and identify areas of improvement or corrective actions
  • Manage and resolve escalated issues or complaints from clients
  • Manages and leads a team of insurance operations professionals
  • Ensures compliance with established policies and procedures
  • Develops and implements strategies to improve operational efficiency
  • Provides guidance and support to team members
  • Collaborates with cross-functional teams to drive operational excellence
  • Monitors operational performance and identifies areas of improvement
  • Manages and resolves escalated issues or complaints from clients
  • Performs other duties as assigned
  • Insurance Operations Role
  • Team Leading experience is must, should lead small team of 5-20 people
  • Conduct fact finding to generate and follow up on insurance quotations and endorsements
  • Deliver excellent service to all customers
  • Handle customers' queries and feedback
  • Process insurance applications, renewal, cancellation and payment
  • Provide various premium collection reports for commission payout purpose

Requirements

  • Strong knowledge of insurance industry practices and regulations
  • Proven experience in managing and leading a team
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Ability to work well under pressure and meet deadlines
  • Customer-focused and committed to delivering exceptional service
  • Strong organizational and time management skills
  • Proficient in Microsoft Office applications
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